Resource Center
Legacy CCM Replacement: How to Modernize Customer Communications Without Disruption
Struggling with fragmented legacy CCM tools? Discover why a single, unified platform is the key to modernizing your customer communications. Read our guide now.
SEC Regulation E-Delivery: What the Proposed Rule Means for Investor Communications
Learn what the proposed SEC Regulation E-Delivery could mean for investor communications, paper delivery requests, opt outs, and regulated digital delivery.
CCM-CXM State of the Industry, The New Rules of Customer Engagement
How a CCM Platform Improves Customer Engagement in Financial Services
See how customer communications management helps banks, credit unions, and wealth firms improve engagement across key touchpoints.
How Print and Digital Communications Drive Member Engagement
Transform fragmented health plan communications into personalized, omnichannel member experiences. Discover how Doxim’s CCM platform drives engagement.
Powering Utility Digital Adoption with Customer-Centric Payment Programs
Join us as Aspire CCS presents comprehensive insights on how to strategically integrate AI capabilities at any stage of your digital transformation journey.
How Omnichannel Billing Reduces Call Center Volume
Transform your billing process! See how omnichannel billing slashes call center volume and enhances the customer experience. Get the Doxim how-to now.
What Are Executives Saying? AI in CCM ‘Must-Haves’ in Highly Regulated Industries
The polling results from our AI showcase and customer demos revealed our priorities: what is critical, and what is important for Doxim AI to achieve.
Top Trends in Healthcare Communications for 2026
Discover the latest trends in healthcare communications for 2026. Learn how omnichannel strategies, self-service tools, GenAI personalization, and secure, scalable CCM solutions are transforming patient experiences and driving engagement.
AI is changing the Customer Experience, how do you Communicate?
Join us as Aspire CCS presents comprehensive insights on how to strategically integrate AI capabilities at any stage of your digital transformation journey.
Digital Transformation Starts with Your Customer Communications
Digital transformation begins with customer communication. Learn how to modernize your customer interactions, enhance CX, and drive business growth. Start your transformation today!
Healthcare AI: Enabling Financial Clarity through AI on the Explanation Of Benefits (EOB)
Healthcare providers: the race to release omnichannel patient assistants is on! Learn how AI impacts CCM in healthcare and helps solve the current financial crisis.
The Resurgence of Print Mail: A Vital Tool for Customer Communication
Print mail is here to stay! Learn about print mail’s unique advantages and how to leverage them to create meaningful customer connections that get results. Read it now.
AI in CCM: Maintaining Authenticity and Security
Discover how AI in customer communication helps regulated industries scale securely, stay compliant, and preserve authentic brand voice. Learn where to start.
Paper, Meet Pixel: Use Digital, and Print & Mail Outsourcing to Grow, Scale, and Compete
Ignoring the print channel to focus only on digital solutions can result in non-compliance, compromise the results of your customer communications, and limit...
Customer Engagement Vs. Customer Communication: What’s the Difference?
Customer Engagement Vs. Customer Communication: What’s the Difference?
A Practical Guide for Ways to Improve Communication in Healthcare
Looking for ways to improve communication in healthcare? Discover proven strategies to boost member and patient engagement for better health outcomes.
Your AI Roadmap for Customer Communications Management
In this whitepaper, sponsored by Doxim and written by Aspire CCS, you’ll discover research-based insights into the effective deployment of AI within your Customer Communications Management (CCM) ecosystem.
Your AI Roadmap for Customer Communications Management
Join us as Aspire CCS presents comprehensive insights on how to strategically integrate AI capabilities at any stage of your digital transformation journey.
Unlocking Efficiency in Healthcare with a Customer Communication Platform
How a customer communication platform addresses healthcare communication challenges with a unified approach, enhancing efficiency for a competitive advantage.
Avoid the Risk: Secure Document Delivery for Compliant and Trustworthy Omnichannel Communications
Enable highly personalized, omnichannel communications with secure document delivery for trustworthy communications that cater to your customers’ unique needs.
Outsourcing: The Direct Route to Compliant Print & Mail Communications
Learn to leverage outsourcing for compliant print & mail communications with Doxim and Crawford Technologies. Manage operations with tools to ensure success!
Print Mail Communications: Maximizing Impact in a Digital World
Discover 10 actionable strategies to enhance customer communication, boost satisfaction, and create lasting connections using proactive, personalized, and consistent approaches.
10 Ways to Enhance Customer Communication
Discover 10 actionable strategies to enhance customer communication, boost satisfaction, and create lasting connections using proactive, personalized, and consistent approaches.
The Definitive Guide to Statement Redesign: How Enhanced Statements Can Improve the Patient Experience
Statements are a pivotal but underused point of contact between patients and healthcare organizations. To improve patient engagement, you must...
7 Benefits of a Dynamic, Personalized Welcome Kit That Gets Results
Table of Contents Welcome Kits Reduce Disenrollment Rates by Improving Loyalty Welcome Kits Create a Memorable First Impression for Members Use Highly...
The Ideal Welcome Kit: How Personalized Post Open Enrollment Communications Build Member Loyalty for an Enriched Experience
Open enrollment marks an important annual occasion. With members seeking their best options, it’s more crucial than ever to ensure you stand out by offering...
Building Strong Connections Through Personalized Customer Communication
Explore the transformative power of advanced software in enhancing customer communications. Discover efficient self-serve administration tools, expert insights, and strategies to optimize engagement, satisfaction, and brand loyalty in today’s digital landscape.
The Definitive Guide to Customer Communications Management
Read this comprehensive guide to Customer Communications Management (CCM) and learn how to enhance customer interactions, drive engagement, and streamline communications with modern, omnichannel strategies and solutions.
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Revolutionizing Customer Communications with Advanced Software and Self-Serve Administration
Explore the transformative power of advanced software in enhancing customer communications. Discover efficient self-serve administration tools, expert insights, and strategies to optimize engagement, satisfaction, and brand loyalty in today’s digital landscape.
Staying Ahead of the Curve: Adapting to Customer Communication Preferences
Learn the critical importance for businesses to adapt to evolving customer communication preferences in the digital age.
The Guide to Successful Bill Design: Close the Experience Gap
Discover the power of bill design to enhance customer engagement and satisfaction. Learn the hidden costs of poor bill design, key elements for success, and how to work with trusted communication partners. Get started on your bill redesign today.
Personalized Interactive Video: Everything You Need to Know
Read this guide to learn everything you need to know about leveraging personalized video messages to increase engagement, boost upsell and cross-sell, educate customers about important topics, and improve customer satisfaction.
The ROI of Communications: A Hidden Opportunity
Uncover hidden ROI in communications through omnichannel strategies. Learn to overcome challenges, reduce costs, and enhance customer experience with Doxim CCM solutions.
Benefits of outsourcing Print & Mail
Playbook Communicating with customers through their channel of choice is a critical way to build strong relationships. Despite the increase in digital...
Benefits of Outsourcing Print & Mail
Playbook Communicating with customers through their channel of choice is a critical way to build strong relationships. Despite the increase in digital...
Maintaining customer communication excellence in turbulent times
Whitepaper Do you have full confidence in your CCM vendor and your customer communication process? Regardless of circumstances, your communications must...
How Outsourcing Your Print & Mail Communications Operations Can Save You Money – And Trouble
In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
Making the most of every touchpoint-Leveraging regulatory communications for better engagement
Whitepaper Are you missing a critical opportunity for customer engagement? Regulatory communications, which are often read and reviewed in detail by...
The Benefits of Moving to A Communications Strategy that Prioritizes Engagement
Read how a CX-focused communications strategy, along with modern communications technology can drive meaningful improvement in your customer communications
Improve Patient Experience, Outcomes, and Profitability
Powerful and effective communication is imperative in healthcare. Today's healthcare environment is a complex matrix of payers, providers, and patients....
Why Aspire Sees Doxim as a Customer Communications Management Leader
Aspire Places Doxim in The Leader Quadrant in Two Segments of Its Prestigious Industry Leaderboard The Doxim team are proud to announce that our company has...
3 Top Patient Communication Trends in 2023
Read about three current patient communication trends that can be leveraged to give your healthcare organization a competitive advantage
Making the Most of Every Opportunity: Leveraging Regulatory Communications for Better Engagement
By not keeping up with the pace of change, many businesses are squandering critical opportunities to engage customers. The COVID-19 pandemic enabled unprecedented acceleration for digital adoption, and Aspire research reveals many businesses are continually working to leverage superior digital communications to improve CX.
How to strengthen your customer relationships with opti-channel
Just when you thought you’ve heard all there is to hear about customer communications, new terms emerge. What exactly is omnichannel? How can it grow into...
Communication and CX: Your Keys to Engagement, Revenue, & Cost Reduction in Uncertain Times
You’re not alone….organizations like yours are seeking stability in uncertain economic times. To thrive during a downturn, costs must be reduced, and revenue must be protected and grown wherever possible…
CXM Transformation
Consumer expectations of instant access to relevant information have made customer experience (CX) an increasingly important metric in business-to-consumer...
The Business Case For A Comprehensive Customer Communications Management Platform
The operational and business benefits of a comprehensive Customer Communications Management platform are immediate and demonstrable. Modern organizations are...
Five Strategies To Improve Customer Experience While Cutting Costs
In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
The Value of Interactive Personalized Video – Year Roundup
Here are a few of our most popular blog posts on interactive, personalized video. Read why companies in regulated industries are embracing video technology
Top Trends in Healthcare Communications – Year Roundup
Top blog posts this year that highlight the top trends in healthcare communications. Read on to learn how to improve patient experience & increase engagement
7 Reasons Why Text Is the Ideal Channel for Urgent Business Communications
Text is a highly effective channel for urgent and time-sensitive engagement. Read why text is the ideal channel for urgent business communications
Customer Communications Strategies For Navigating Uncertain Times
Read how a Customer Communications Management platform provides cost savings, operational stability, builds loyalty & drives revenue, even during a downturn
How To Provide An Immersive Digital Patient Experience
Discover four ways to shift your patient communications to a digital-first approach, so you can provide an immersive digital patient experience
Enhance Customer Engagement With Interactive Video
Discover 6 ways interactive video can build customer relationships, enhance customer engagement, boost retention, & increase overall marketing ROI
The Benefits Of Shifting To Digital Healthcare Communications
Read about the current state of healthcare communications along with best practices for moving patients and healthcare organizations toward digital maturity
Securing a Business Continuity Partner for Your Print and Digital Communications
Webinar Securing a business continuity partner for your print and digital communications How prepared is your healthcare organization for a disruptive...
Best Practices for High Performing Projects
Webinar Best practices for high performing projects Project implementation can be a daunting task for many organizations. That's why we've asked...
Healthcare Communications – ADA Compliance
Webinar Healthcare Communications - ADA Compliance Under the Americans with Disabilities Act (ADA), US healthcare providers must ensure that all...
The Paperless Customer
Webinar The Paperless Customer Why are companies still struggling to get customers to switch off paper? We, as consumers, are completely digitally involved -...
CXM Transformation – Building a Consolidated Communications Strategy
Webinar CXM Transformation - Building a Consolidated Communication Strategy In order to successfully transition to the coming CXM ecosystem,...
How to Build a Framework for Omnichannel Customer Communications
Webinar How to Build a Framework for Omnichannel Customer Communications It's not easy to satisfy the demands of modern consumers who have high expectations...
Don’t Delay Your Shift to Digital Communications: Objections, Benefits and Best Practices
Webinar Don't Delay Your Shift to Digital Communications:Objections, Benefits and Best Practices Digital patient communications have become the standard....
Healthcare Insurers Can Leverage Personalized, Interactive Video To Improve Member Engagement
Leverage the power of video to deliver engaging, interactive, and cost-effective member experiences that drive increased loyalty and revenue. Schedule a demo to learn more
How To Achieve Maximum Security & Compliance During Digital Onboarding
Webinar How to Achieve Maximum Security & Compliance During Digital Onboarding With digital fraud at an all-time high and an ever-evolving complex set of...
How Can Health Insurance Companies Reduce Their Carbon Footprint?
Read how health insurance companies can reduce their carbon footprint with a net-zero emissions plan that includes health insurance communications. Discover proven strategies to increase paperless adoption
Healthcare Organizations Can Improve Patient Experience Through Personalized Interactions
Healthcare organizations must focus on achieving higher levels of satisfaction when it comes to patient engagement. Read about 4 ways to personalize healthcare communications
How to Maximize Paperless Adoption in Healthcare
Read about key barriers to achieving paperless adoption targets in healthcare, identified by Keypoint Intelligence and how to overcome them
Why Healthcare Providers Need to Focus on the Patient Engagement Journey
A great patient engagement journey begins with effective patient communications. Discover 4 ways you can leverage communications to improve patient engagement
5 Key benefits of Customer Communications Management in Healthcare
How can your healthcare organization meet the expectations of today’s patients? Read about 5 key benefits of customer communications management in healthcare
The New Patient Experience in Healthcare
Read about the new patient experience in healthcare and the value of analytics for monitoring the patient journey
Tactics for the Successful Adoption of Digital Healthcare Communications
Research by Keypoint Intelligence reveals what tactics have been most successful at promoting adoption of digital healthcare communications
Interactive, Personalized Videos Drive Better Customer Engagement
Leverage the power of interactive, personalized video. Read about the benefits of inserting interactive personalized videos into statements & emails
Accelerate Healthcare Collections Through Better Patient Engagement
Read how a digital communication and payment system can lead to increased patient engagement and accelerate healthcare collections
The State of Paperless Adoption for Bills and Statements in North America
Read more about the state of paperless adoption for bills, statements in North America as well as the tactics used to drive adoption & barriers
A 4-Phase Approach to Elevating Patient Experience Management Through Communication
Audit, design, align & enhance your customer communications to improve Patient Experience Management. You can achieve this in four phases – read more
3 Changes to Patient Communication in Healthcare That Are Here to Stay
Patient communication in healthcare has evolved quickly. Read how to provide a great patient communication experience, within a secure & compliant framework
How Proactive Healthcare Communications Can Improve Patient Experience
A customer communication platform can improve patient experience by providing patients with relevant information at different points in their patient journey
Improve Patient Experience and Accelerate Your Time-To-Pay
Discover how healthcare providers can improve patient experience which in turn improves & accelerates the revenue cycle, time-to-pay & collections.
5 Ways to Build Better Patient Engagement Using Multi-Channel Communications
Communication is vital for building strong patient relationships. Read about 5 ways to build better patient engagement using multichannel communications
How to Achieve the Best Customer Engagement in Healthcare
To achieve great customer engagement in healthcare, healthcare providers need to provide a multi-channel customer communication experience.
How a Digital Patient Experience Can Increase Timely Collections
A great digital patient experience can increase timely collections. Jason Pothen explains the value of patient-centric billing & gives a few practical ways to approach it #DigitalPatient Experience #HealthcarePayments
Determining the Roi in Customer Communications Management
Infographic shows the potential cost savings, following the implementation of a comprehensive customer communications management platform, like Doxim CCM.
Accessibility: What Is Accessibility in Customer Communications Management? and Why Is It Critical That Organizations Comply?
Read more about accessibility in customer communications management, and what companies in the US, Canada & the UK should do to ensure compliance
Accessibility in Healthcare Communications Is Vitally Important
Ensuring accessibility in healthcare communications and services is both a commercial necessity and a business advantage. Read more
Improving Patient Experience in Healthcare Is Key
A digital-first patient communication strategy can help enhance the patient experience in healthcare. Read further to learn more
A LOOK INTO THE CURRENT HEALTHCARE LANDSCAPE AND THE NEED TO IMPROVE PATIENT EXPERIENCE
Read about digital transformation trends in healthcare; how to boost patient confidence with customer communication & ways to improve patient experience
Don’t Delay Your Shift to Digital Healthcare Communications
A chat with two of Doxim’s digital communication experts about the real benefits of digital healthcare communications & best practices for adoption and success.
Design Healthcare Communications for an Improved Patient Experience
Improve time to payment while delivering an improved patient experience with secure digital patient communications. Read further to learn how
Improve Patient Statements to Achieve Faster Payment of Healthcare Bills
Why aren’t healthcare patients paying their bills? A bad patient experience is part of the problem. Improve patient statements for faster payment. Read how