Whitepapers
4 Benefits of a Single Billing and Payment Platform
Your utility customers want an experience that is on par with those they are already getting from vendors in engagement-centric industries like retail. If you...
Improve Patient Experience, Outcomes, and Profitability
Powerful and effective communication is imperative in healthcare. Today's healthcare environment is a complex matrix of payers, providers, and patients....
Personalized Video Content Overcomes Low Digital Engagement In Financial Services
It’s time to take a fresh new approach to improve digital engagement in financial services Your website receives more visits than all your branches combined,...
Personalized Video Content Overcomes Low Digital Engagement In Financial Services
It’s time to take a fresh new approach to improve digital engagement in financial services Your website receives more visits than all your branches combined,...
How to strengthen your customer relationships with opti-channel
Just when you thought you’ve heard all there is to hear about customer communications, new terms emerge. What exactly is omnichannel? How can it grow into...
CXM Transformation
Consumer expectations of instant access to relevant information have made customer experience (CX) an increasingly important metric in business-to-consumer...
The Business Case For A Comprehensive Customer Communications Management Platform
The operational and business benefits of a comprehensive Customer Communications Management platform are immediate and demonstrable. Modern organizations are...
Why Utilities Should Be Leveraging Technology To Stay Connected to Customers
For many customers, the main point of contact with a utility company is their monthly or quarterly billing statement. To get the most from this touchpoint,...
Benefits of partnering with an experienced Utilities vendor
When a customer’s main point of contact with a utility company is their monthly or quarterly billing statement, they want to know that it contains every bit...
Insurers Without A Customer Communication Plan Are At Significant Risk
The expectations of insurance customers are evolving. Today’s customers expect relevant and contextual information instantly on hand via any channel they...
Improve Patient Experience, Outcomes, and Profitability
Powerful and effective communication is imperative in healthcare. Today's healthcare environment is a complex matrix of payers, providers, and patients....
Why Customer Experience Should Matter To Utilities
With more energy choices emerging, customers are expecting the same level of service from utilities that they have become accustomed to from other...
Utilities Can Speed Up Bill Delivery And Payments By Leveraging New Payment Technology
Over 280 utilities trust Doxim to help them create great relationships with their customers. One essential part of that job is making sure the payment process...
4 Benefits of a Single Billing and Payment Platform
Your utility customers want an experience that is on par with those they are already getting from vendors in engagement-centric industries like retail. If you...