Learn the critical importance for businesses to adapt to evolving customer communication preferences in the digital age.

Doxim, in conjunction with Hobson & Company, developed a model to calculate the ROI in customer communications management. The aim of which was to determine the potential cost savings achievable when implementing a comprehensive customer communications management platform, like Doxim CCM.
Hobson & Company interviewed several Doxim clients to understand the beneficial impact on their business, following the implementation of a Doxim CCM solution. They used the results to produce an illustrative example of the potential costs savings and efficiencies achievable when implementing a comprehensive customer communication management solution from Doxim.
The ROI calculator example is based on a company that generates $50 million in annual revenue, with print and mail costs of $140,000 per month and deals with approximately 1,000 inbound calls to the call center per week. The company also stores hard copy documents at an annual cost.
The ROI result considers the cost savings on print, mail and storage of hard copy documents when customers migrate to digital. It considers the reduction on time spent on customer support calls and the resources required to locate hard copy documents during inbound calls from customers.
Indicating expenditure on customer communication and associated support prior to the Doxim CCM solution, followed by the cost reduction and ROI achievable post-implementation.
Implementing a comprehensive solution like Doxim CCM can achieve a return of 185% over 5 years and a positive cash flow within 5.5 months.
If your company is printing, sending, or storing hard copy customer documents, you can achieve a fast ROI and many other benefits from a customer communication management platform from Doxim.
Contact a Doxim CCM expert for a customized ROI calculation. TALK TO A CCM EXPERT TODAY