Customer Communications Management

One Platform. One Price. Real Outcomes.

Bring customer communications, digital interactions, payments, and AI together in one secure platform built for highly regulated industries. One price streamlines procurement and vendor management, while a unified platform improves operational efficiency, simplifies regulatory complexity, and delivers better customer experiences.

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Recognized as a market leader

Trusted by leading institutions

Outcomes that matter

End-to-End Communications

From print to digital, billing and payments to AI, simplify every communication journey.

Transform your CCM

Ensure Compliance

Protect sensitive data with built-in security, governance, and compliance.

Secure communications

Maintain Continuity

Deliver critical communications when your customers need them without disruption.

Business continuity

Reduce Costs

Replace multiple vendors with one unified platform to reduce costs.

Driving ROI

Enhance CX

Deliver personalized experiences across every channel and customer interaction.

Modernize your strategy

One platform. Every channel. Endless possibilities.

One platform to manage the entire customer communication lifecycle—helping organizations simplify operations, scale with confidence, and deliver better customer experiences.

Customer Communications Management (CCM)

Create, manage, and deliver hyper-personalized, omnichannel communications at scale.

Modern template design and composition
Delivered in the channel of customer choice
Compliant and secure

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Doxim dashboard composing one template and delivering it to email, portal and print — design once, deliver everywhere.

Industries We Serve

Purpose-built for the regulated industries we know best — one platform, tuned to the way each of them communicates.

Banks

Create a seamless customer experience across print and digital channels while lowering costs. With one platform and a single view of the customer, omnichannel communications become a seamless reality.

Credit Unions

Strengthen member relationships at every touch point with our secure, scalable platform. Elevate your member engagement and maximize customer lifetime value, while driving costs out of your business.

Utilities

Leverage expert bill design, data management expertise, and seamless billing-to-payment process on one platform. Accelerate the revenue cycle, reduce call volumes, and communicate strategic programs for optimal engagement.

Healthcare

Take control of cost with a single platform. Deliver accurate, compliant, and engaging healthcare communications to accelerate processing, action, and revenue.

Wealth Management

Cultivate close connections with investors. Leverage highly personalized and interactive communications that enable better client service and satisfaction.

Consumer Finance

Make highly complex, regulated communications simple. With self-serve administration, omnichannel communications, and interactive engagement opportunities, one platform suits all your unique customer communications needs.

Insurance

Lower costs while leveraging your complex, highly regulated communications. Deliver highly engaging omnichannel communications that cover crucial touchpoints, while strengthening relationships with customers and brokers.

Other

Deliver targeted, interactive, and personalized communications, with engagement opportunities in the customers’ channel of choice. Our single platform is the secure, compliant, and efficient choice for all your customer communications needs.

Real Impact. Proven Results.

CUSTOMER SUCCESS STORY

Engaging customers with data-driven, personalized design and targeted messaging — modernizing communications while strengthening every touchpoint.

Fayetteville PWC Utilities

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Fayetteville PWC customer communications

Latest resources

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BLOG

SEC Regulation E-Delivery: What the Proposed Rule Means for Investor Communications

Modern Utility Billing and Payments for a Better Customer Experience

The Future of Regulated Omnichannel Delivery Across Email, SMS, Print, and Online Consumer Portals

CCM-CXM State of the Industry, The New Rules of Customer Engagement

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WHITEPAPER

Maintaining Customer Communication Excellence in Turbulent Times

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PRESS RELEASE

NASCO and Doxim Partner to Modernize Health Plan Administration and Improve Communications

Read the release

Compliance Without Compromise.

Security, compliance, and reliability are at the core of everything we do. Our platform is built and independently audited to meet the rigorous standards of regulated industries.

Learn about security & compliance

Why Organizations Choose Doxim

We know your industry

Purpose built for regulated industries with deep expertise in your unique requirements.

Trusted for SLA and compliance

Third-party verified security, proven compliance, and a track record of meeting mission-critical SLAs.

Simple, predictable pricing

Designed to simplify procurement, maximize value, and support your evolving communications needs.

Data and core systems expertise

Proven experience integrating complex data environments and core business systems.

Your digital transformation partner

Future-ready solutions powered by digital-first technologies that evolve with your business.

Solutions focused on your success

From implementation through optimization, our certified experts are committed to your long-term success.