Omnichannel Communications that Maximize Engagement and Revenue While Reducing Costs
Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions.
For over 20 years, we’ve been delivering regulated communications in physical and digital formats. As experts in print, mail and digital communications, your customers will enjoy a seamless experience in their delivery channel of choice.
Industry Expertise
What are your business goals?
Reduce Expenses
Most organizations are providing customers with hard copy documents which are costly for staff to store, manage, and search for important customer files. Moving towards a digital document strategy can greatly reduce your overhead costs of physical document management.
Enhance the Customer Experience
Deliver personalized, omnichannel communications in your customers channel of choice based on their preferences. Whether print or digital, one-way or interactive, reach your customers in the channels they desire and will engage with.
Business Continuity
Most organizations have well thought out contingency plans for their IT. However, document and customer communications management systems are often overlooked. Consider what would happen if your organization suddenly could no longer send out critical documents to your customers.
Regulatory Compliance
The pressure to offer secure and compliant communications to customers is increasing, due to local and international regulatory requirements, but meeting these requirements can be overwhelming as organizations are already stretched to meet day-to-day business requirements.
Document Accessibility
Modernization
Most organizations are balancing legacy investments in systems and processes with emerging digital requirements. Leverage both to provide a modern customer experience through a communications strategy.
Latest Doxim blog posts
Don’t Forget About Customer Communications Management During Your Banking Core Upgrade
Learn why leaders considering a banking core upgrade should prioritize a customer communications management integration as part of their broader digital transformation strategy.
How Outsourcing Your Print & Mail Communications Operations Can Save You Money – And Trouble
In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
The Future of Customer Communication in Utilities is Data-Driven
In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
Recent resources
Upgrade your Member Experience: The Journey to Omnichannel Communications at Your Own Pace
According to the Harvard Business Review, “92% of organizations consider having effective customer engagement ‘extremely critical’ or ‘very critical’ to their organization’s success1.” As a credit union leader, you probably agree that exceeding expectations and building member relationships is job #1.
Benefits of outsourcing Print & Mail
Playbook Benefits of outsourcing Print & Mail Communicating with customers through their channel of choice is a critical way to build strong relationships. Despite the increase in digital adoption, 65% of customers still prefer to receive printed regulatory...
Doxim announces appointment of Mike Hennessy as President; poised for focused and strategic advancement
Doxim announces appointment of Mike Hennessy as President; poised for focused and strategic advancement
Why choose Doxim?
Solutions and services designed for regulated industries and your vertical-specific requirements
Large and stable yet agile and responsive to your unique needs
Technology, best practices, secure infrastructure audited and verified by 3rd parties, culture of meeting SLAs
Innovative, flexible pricing model for all your consumer communications needs
Experience with your data sources, structure, and core system integration, with multiple integration projects
End-to-end digital partner and print expert to support all regulated communications, channels, and consumer preferences
Facilities throughout the United States and Canada, serving your needs from coast to coast
Solutions for today and tomorrow powered by composition, ePresentment, & omnichannel delivery technology
Certified team members with deep industry knowledge, proven implementation methodology & ongoing support
