Experts in document and customer communications management for regulated industries
Omnichannel delivery of regulated communications – print, email, SMS, web, IVR, interactive video and more!
Innovative statements, notices, bills, and reports that drive revenue and increase wallet share
Nationwide operations enable optimal quality, cost and customer service
World-class security, governance and compliance
Insights, reporting and business-user control through an easy-to-use client portal
Omnichannel Communications that Maximize Engagement and Revenue While Reducing Costs
Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions.
For over 20 years, we’ve been delivering regulated communications in physical and digital formats. As experts in print, mail and digital communications, your customers will be delivered a seamless experience in their channel of choice.
What are your business goals?
Most organizations are providing customers with hard copy documents which are costly for staff to store, manage, and search for important customer files. Moving towards a digital document strategy can greatly reduce your overhead costs of physical document management.
Enhance the Customer Experience
Deliver personalized, omnichannel communications in your customers channel of choice based on their preferences. Whether print or digital, one-way or interactive, reach your customers in the channels they desire and will engage with.
Most organizations have well thought out contingency plans for their IT. However, document and customer communications management systems are often overlooked. Consider what would happen if your organization suddenly could no longer send out critical documents to your customers.
The pressure to offer secure and compliant communications to customers is increasing, due to local and international regulatory requirements, but meeting these requirements can be overwhelming as organizations are already stretched to meet day-to-day business requirements.
Most organizations are balancing legacy investments in systems and processes with emerging digital requirements. Leverage both to provide a modern customer experience through a communications strategy.
Latest Doxim blog posts
The Benefits of Moving to A Communications Strategy that Prioritizes Engagement
Read how a CX-focused communications strategy, along with modern communications technology can drive meaningful improvement in your customer communications
Why Aspire Sees Doxim as a Customer Communications Management Leader
Aspire Places Doxim in The Leader Quadrant in Two Segments of Its Prestigious Industry Leaderboard The Doxim team are proud to announce that our company has been recognized as a Customer Communications Management Leader by Aspire, a leading consulting firm...
3 Benefits of a Seamless Omnichannel Bill-to-Payment Experience for Utilities
Read about 3 benefits of a seamless omnichannel bill-to-payment experience for utilities, and why an omnichannel billing & payment platform is key
Making the Most of Every Opportunity: Leveraging Regulatory Communications for Better Engagement
By not keeping up with the pace of change, many businesses are squandering critical opportunities to engage customers. The COVID-19 pandemic enabled unprecedented acceleration for digital adoption, and Aspire research reveals many businesses are continually working to leverage superior digital communications to improve CX.
4 Benefits of a Single Billing and Payment Platform
Your utility customers want an experience that is on par with those they are already getting from vendors in engagement-centric industries like retail. If you can provide it, they will reward your efforts. In fact, 81% of customers said that a seamless...
Doxim Celebrates Position as a Leader on the Aspire CCM-CXM Leaderboard for a Second Year
The prestigious digital-first market analysis tool ranks Doxim as a leading CCM service provider in the Communications Experience Platform (CXP) and CCM-CXM Communications Outsourcing segments of the Aspire CCM-CXM Leaderboard
Why choose Doxim?
Solutions and services designed for regulated industries and your vertical-specific requirements
Large and stable yet agile and responsive to your unique needs
Technology, best practices, secure infrastructure audited and verified by 3rd parties, culture of meeting SLAs
Innovative, flexible pricing model for all your consumer communications needs
Experience with your data sources, structure, and core system integration, with multiple integration projects
End-to-end digital partner and print expert to support all regulated communications, channels, and consumer preferences
Facilities throughout the United States and Canada, serving your needs from coast to coast
Solutions for today and tomorrow powered by composition, ePresentment, & omnichannel delivery technology
Certified team members with deep industry knowledge, proven implementation methodology & ongoing support