Experts in document and customer communications management for regulated industries
Omnichannel delivery of regulated communications – print, email, SMS, web, IVR, interactive video and more!
Innovative statements, notices, bills, and reports that drive revenue and increase wallet share
Nationwide operations enable optimal quality, cost and customer service
World-class security, governance and compliance
Insights, reporting and business-user control through an easy-to-use client portal
Omnichannel Communications that Maximize Engagement and Revenue While Reducing Costs
Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions.
For over 20 years, we’ve been delivering regulated communications in physical and digital formats. As experts in print, mail and digital communications, your customers will enjoy a seamless experience in their delivery channel of choice.
What are your business goals?
Most organizations are providing customers with hard copy documents which are costly for staff to store, manage, and search for important customer files. Moving towards a digital document strategy can greatly reduce your overhead costs of physical document management.
Enhance the Customer Experience
Deliver personalized, omnichannel communications in your customers channel of choice based on their preferences. Whether print or digital, one-way or interactive, reach your customers in the channels they desire and will engage with.
Most organizations have well thought out contingency plans for their IT. However, document and customer communications management systems are often overlooked. Consider what would happen if your organization suddenly could no longer send out critical documents to your customers.
The pressure to offer secure and compliant communications to customers is increasing, due to local and international regulatory requirements, but meeting these requirements can be overwhelming as organizations are already stretched to meet day-to-day business requirements.
Most organizations are balancing legacy investments in systems and processes with emerging digital requirements. Leverage both to provide a modern customer experience through a communications strategy.
Latest Doxim blog posts
Taking a Generational Approach to Credit Union Communications
Learn why personalizing your credit union communications is key to offering a member experience that meets the unique wants, needs, and communication preferences of each generation.
The Revenue-Boosting Benefits of a Comprehensive Customer Engagement Management Platform for Credit Unions
In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
The Benefits of Moving to A Communications Strategy that Prioritizes Engagement
Read how a CX-focused communications strategy, along with modern communications technology can drive meaningful improvement in your customer communications
Personalization 101: Why and How to Enable Hyper-Personalization in Your Regulatory Communications
Today, most financial institutions offer basic personalization in their core communications and marketing campaigns, such as first name, last name and products owned. But so much more is possible as FIs leverage new technologies and their existing customer data as part of a broader CX strategy.
Making the most of every touchpoint-Leveraging regulatory communications for better engagement
Whitepaper Making the most of every touchpoint-Leveraging regulatory communications for better engagement Are you missing a critical opportunity for customer engagement? Regulatory communications, which are often read and reviewed in detail by customers,...
Doxim Appoints New Senior Vice President of Product and Solutions Consulting
Doxim, the leading customer communications management (“CCM”) and engagement technology provider serving highly regulated markets, today announced that Gum Fa Ng has accepted the role of Senior Vice President of Product and Solutions Consulting.
Why choose Doxim?
Solutions and services designed for regulated industries and your vertical-specific requirements
Large and stable yet agile and responsive to your unique needs
Technology, best practices, secure infrastructure audited and verified by 3rd parties, culture of meeting SLAs
Innovative, flexible pricing model for all your consumer communications needs
Experience with your data sources, structure, and core system integration, with multiple integration projects
End-to-end digital partner and print expert to support all regulated communications, channels, and consumer preferences
Facilities throughout the United States and Canada, serving your needs from coast to coast
Solutions for today and tomorrow powered by composition, ePresentment, & omnichannel delivery technology
Certified team members with deep industry knowledge, proven implementation methodology & ongoing support