Doxim CCM for Utilities

Power-Up Your Customer Experience

“Throughout our long partnership, we’ve always had a quick and transparent response from them (Doxim). They suggest solutions that are a better fit than what we had originally planned. They’ve always been able to make good things happen.”— Customer Service Manager, City of Olathe

Customers looking through their utilities bills

Utility bills and regulated communications are like a meeting your customers must attend! Leverage them to serve your customers more effectively.

Doxim provides expert bill design, data management expertise, and a seamless billing-to-payment process to accelerate the revenue cycle, reduce call volumes, and communicate your strategic programs for optimal engagement.

Let’s discuss your utility’s unique customer communication needs…

Why Choose Doxim CCM for Utilities?

  • All-in-one billing-to-payment for a seamless experience
  • Bill design to improve clarity and motivate action
  • Data management expertise for communications optimized to your business priorities
  • Flexible channels for engagement and payment options
  • Customer payment portal that is fully branded and intuitive to use
  • Advanced payment processing, reporting & reconciliation to reduce cost per transaction
Customer managing her bills and payments

Doxim CCM for Utilities

Document Generation

Print & Mail

Composition & Omnichannel Delivery

Exception Handling

Marketing Messages / Onserts


Allow Doxim to enhance and deliver the following document types for your utility organization:




Disconnect notices

Payment reminders

Over 280 Utilities Put Their Trust In Us

American Water logo APS logo Bidgely logo Black Hills Corporation logo Board of water supply logo BWL Lansing logo Citizens energy group logo Water & Sewerage Department City od Detroit logo The city of jackson mississippi logo City of Phoenix logo Central Service Association logo Dominion Energy logo Green Mountain Power logo Greenville Utilities logo HRSD logo JEA logo KC Water logo Las Vegas valley water district logo Louisville Water logo Metro water services logo National grid logo NES logo NV Energy logo PWC Fayetteville's Home Town Utility logo Semco Energy gas company logo

Complementary Resources

Digital communication solutions

Latest Blog Posts for Utilities

Get More Bang from Your Bill Design 

Get More Bang from Your Bill Design 

Learn to engage customers effectively through personalized information, streamlined payments, and targeted marketing. Boost satisfaction and your bottom line with strategic bill design.

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