Doxim CCM for Utilities

Customer Communications Management for Utilities

Provide Members with an Optimal Billing and Communications Experience

Municipal

Investor Owned

Cooperative

Utilities Solutions by Utilitec, a Doxim Company

Brochure | The Power of You - Customer Communications Management for Utilities

Our products and solutions are built around the unique needs of the utility industry, providing critical visibility into your billing data.


Read | Why Customer Experience Should Matter to Utilities

See how this customer automated their manual client onboarding process to enable them to scale and grow their business while eliminating resource intensive processes.


Read | Flexible Payment Solutions

Through a single integration, the Electronic Bill Presentment & Payment Solution for Utilities offers a comprehensive, omni-channel, flexible, customer-centric payment solution.

Your Data

Your data drives all aspects of customer engagement. Customizing your data is an unnecessary expense when you have the right partner. We support specialized business rules and messaging across channels that result in a consistent customer experience. From the bill through collecting payments, the messaging and billing information across channels will be the same for your customers.

Your Delivery

Giving your customers choices are important to you. Giving our utilities choices are important to us. Enhance your customer service experience through omni-channel payment options. Whether your customer wants a printed bill, an email, or even a text message, you can count on our platform to get it right every time.

Your Design

Your brand is important, and your design should reflect your brand. Our talented team can help you with the best practices in utility billing and customer engagement. Your customers will appreciate the same branding regardless of channel. From bill to letter, to the utility website, to electronic billing and payment, your design is recognizable and trusted by your customers.

Utilities-Page

Cooperative Utilities

Provide Members an Optimal Billing and Communications Experience

As a cooperative utility, we understand that your billing needs and communication strategy might look different from other utilities. At the heart of what you do, you care about your customers, and the quality and accuracy of service. Your members expect personalized, omni-channel communications that reflect those values.

Our products and solutions are built around the unique needs of the utility industry. When it comes to choosing the right billing and payment partner, you need someone who can synchronize and streamline all billing and payment processes and improve your member experience. Our full-color expertise, flexible document design, CIS expertise and exceptional customer service make Utilitec the perfect partner for your business needs.

Investor Owned Utilities

Secure an Optimal Billing and Communications Solution

Investor owned utilities are held accountable for optimal and accurate billing communications, not only to streamline and optimize business operations, but to enhance your reputation within the communities and increase customer loyalty.

Our products and solutions are built around the unique needs of the utility industry. When it comes to choosing the right billing and payment partner, you need someone who can synchronize and streamline all billing and payment processes and provide you the tools to engage and retain customers. Our full-color expertise, flexible document design, CIS expertise and exceptional customer service make Utilitec the perfect partner for your business needs.

Municipal Utilities

Secure your Billing and Communications Strategy

We understand that your billing needs and communication strategy might look different from other utilities. Your utility has a huge impact on the community, and you need to deliver accurate and timely billing and communications not only to streamline and optimize business operations, but to protect and enhance your reputation amongst the community.

Our products and solutions are built around the unique needs of the utility industry. When it comes to choosing the right billing and payment partner, you need someone who can synchronize and streamline all billing and payment processes and improve your impact on the community. Our full-color expertise, flexible document design, CIS expertise and exceptional customer service make Utilitec the perfect partner for your business needs.

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Our experts can help identify the solution that’s fits your unique needs.

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