Doxim CCM for Utilities

Power-Up Your Customer Experience

Customers looking through their utilities bills

Utility bills and regulated communications are like a meeting your customers must attend! Leverage them to serve your customers more effectively.

Doxim provides expert bill design, data management expertise, and a seamless billing-to-payment process to accelerate the revenue cycle, reduce call volumes, and communicate your strategic programs for optimal engagement.

Let’s discuss your utility’s unique customer communication needs…

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Why Choose Doxim CCM for Utilities?

All-in-one billing-to-payment for a seamless experience
Bill design to improve clarity and motivate action
Data management expertise for communications optimized to your business priorities
Flexible channels for engagement and payment options
Customer payment portal that is fully branded and intuitive to use
Advanced payment processing, reporting & reconciliation to reduce cost per transaction

Customer managing her bills and payments

Doxim CCM for Utilities

Document Generation

Print & Mail

Composition & Omnichannel Delivery

Exception Handling

Marketing Messages / Onserts

Payment

Allow Doxim to enhance and deliver the following document types for your utility organization:

Bills

Letters

Newsletters

Disconnect notices

Payment reminders

Over 180 Utilities Put Their Trust In Us

“Throughout our long partnership, we’ve always had a quick and transparent response from them (Doxim). They suggest solutions that are a better fit than what we had originally planned. They’ve always been able to make good things happen.”— Customer Service Manager, City of Olathe