Leadership

Mike Hennessy, Chief Revenue Officer at Doxim

Michael Hennessy Chief Executive Officer

Mike Hennessy is the CEO of Doxim. A tenured and innovative SaaS leader, he holds extensive experience in the Customer Communication Management (CCM) industry, serving highly regulated markets. Since 2017, as Doxim’s previous Chief Revenue Officer (CRO), and more recently as President, Mike led a team of world-class sales, customer success, marketing, product and business development professionals to deliver significant, measurable value for Doxim clients across North America. Prior to joining Doxim, Mike led as the North American GM for ScribbleLive. Before that, he served as the VP of North American Sales for [24]7-Inc., which provides a customer experience software to the Fortune 500. Mike holds an MBA from Queen’s University and a Bachelor’s Degree from Mount Allison University.

Andrew Kokoska Chief Financial Officer

As Chief Financial Officer, Andrew is responsible for overseeing Doxim’s overall financial strategies and leading the global finance organization alongside executive leadership, solution and sales teams, and partners. Andrew brings an extensive background in PE-backed growth companies, acquisitions, debt, treasury management, multinational tax, and investor relations to his role.

Before joining Doxim, Andrew was the Vice President, Global Controller at Cendyn where he was responsible for overseeing the global organization financial strategy. Prior to that, he served as the Vice President, Worldwide Corporate Controller at Aras Corporation. Andrew is a Certified Public Accountant (CPA), holds an MBA from Endicott College, and a Bachelor’s Degree from Merrimack College.

Scott Biel Chief Revenue Officer

Scott Biel is the CRO of Doxim. With over 25 years of experience in customer communications management, Biel oversees all revenue-generating activities and works closely with executive leadership, sales, solutions and partners, to develop and execute a revenue strategy that further positions customers and the business for maximum shared success.

Prior to joining Doxim, Biel was SVP and Partner at Market Connections Inc., where he drove significant revenue growth along with new product development and service offerings. Market Connections was acquired by Doxim in early 2019. Before that, he had progressively senior sales positions with industry leaders, delivering highly successful partnerships with some of North America’s largest Financial Services organizations and leading high-performance sales teams. Biel holds a Bachelor of Commerce (B.com.) from the University of Toronto.

Kaitlyn Moss Chief People Officer

Kaitlyn Moss serves as Doxim’s Chief People Officer. With 20 years of professional HR experience, her executive responsibilities include overseeing the organization’s global HR team, growing and scaling people and culture through change, and leading transformational projects in support of Doxim’s business strategy.

Having worked with employers such as Insurity, Oceanwide, and Purkinje Inc., Kaitlyn’s strong leadership presence and ability to foster a collaborative work environment enables her to advocate for the employee experience as well as encourage mentorship and continuous learning, all in support of sustainable organizational results. Kaitlyn holds a Bachelor’s Degree in Commerce from Concordia University and is a member of the ORHRI, Quebec’s order of human resources professionals.

Matthew Yacoub Chief Information Officer

As Chief Information Officer, Matthew is responsible for driving IT strategy & execution, establishing organization-wide data standards and governance, and embedding a security-first approach in all aspects of Doxim’s technology. With over 25 years of information technology and business operations leadership experience, he is tenured in driving business growth, cost savings, productivity improvements, and comprehensive information security.

Prior to joining Doxim, Matthew was Senior Vice President of Technology & Systems at Cendyn where he led global teams to drive innovation and deliver advanced cloud products and robust enterprise infrastructure. He also previously served as Senior Vice President of Information Technology & Operations at Workforce Software. Matthew holds a M.A. degree in Management from the University of Michigan and B.S. degree in Engineering from Kettering University.

Kevin Svenson, Chief People Officer at Doxim

Kevin Svenson Chief Operations Officer

With more than 25 years of progressive experience in the print and communications industry, Kevin Svenson has built a distinguished career leading high‑performing teams and transforming complex operational environments. As Chief Operations Officer, Kevin is responsible for driving the company’s strategy forward as a world‑class, client‑focused organization. Kevin’s career includes senior leadership roles at RR Donnelley, Deloitte, and Taylor Corporation, where he developed a reputation for operational excellence, cultural leadership, and scalable growth management.

Across every role, he has been committed to building organizations that deliver consistent, profitable, and reliable results. His leadership philosophy centers on establishing and reinforcing a culture of Integrity, Respect, Customer Focus, Execution Excellence, and an Instinct for Innovation. Kevin earned both his MBA and Bachelor of Science in Mechanical Engineering from Brigham Young University. This combination of deep industry experience and strong academic foundation positions him uniquely well to drive operational best practices, champion continuous improvement initiatives, and support Doxim’s ongoing growth and transformation.

Nouman Mufti Chief Service Officer

As Chief Service Officer, Nouman Mufti is responsible for the successful delivery of Doxim solutions – from requirements gathering to deployment. He manages a global team of experts in project management, solution architecture, business analysis, programming, quality assurance and technical support.

Nouman joined Doxim in 2019 and brings twenty-five years of technology and services leadership experience. In his previous roles, he led multi-disciplinary teams to develop, implement and integrate enterprise-wide technology solutions. Prior to joining Doxim, he held leadership roles as VP of Professional Service and CIO in global and SME organizations. Nouman has an MBA from Rotman School of Management at University of Toronto.

Lisa Hazergian SVP, Customer Experience

With over a decade of experience in the print and mail, and communications industry, Lisa Hazergian has held progressively senior leadership positions at Doxim, including her most recent role as SVP, Customer Success. As SVP, Customer Experience, Lisa oversees the Customer Experience ecosystem at Doxim, which includes the Client Service and Customer Success teams. With a focus on customer retention and satisfaction, she guides the organization’s approach to implementing outcome-driven initiatives that drive growth and enhance retention.

Lisa is an ambitious business champion who draws on an educational background in business administration and corporate communications to provide strategic leadership and direction to her team of high-performing professionals. Her deep commitment to the customer journey provides a solid foundation for enhanced experiences that promote lasting relationships with customers.

Jeff ClarkeExecutive Chairman

Jeff Clarke is the Executive Chairman of Doxim. Prior to this, Clarke was the Executive Chairman and interim CEO of FTD, LLC, a private company controlled by Nexus Capital. Prior, Clarke spent five years as CEO of Eastman Kodak Company. Clarke has also held numerous other C-level roles within the technology industry, including CEO, Chairman and Executive Chair positions at Travelport Limited, a private company controlled by the Blackstone Group. He has also served as Chief Operating Officer for CA Software, Executive Vice President of Global Operations at Hewlett-Packard and CFO at Compaq Computer. Jeff also serves on the Board of Directors of FTD, LLC and Columbia Care. Mr. Clarke is a former director at Autodesk, Compuware, Docker, Generate Life Sciences, Orbitz Worldwide, Red Hat and UTStarcom. He has his B.A. in economics from SUNY Geneseo. He earned his MBA from Northeastern University and serves as a Northeastern University Trustee.