Blog posts

Blog

Doxim’s expert bloggers discuss and share tips on various topics

related to customer communications and engagement

INTRODUCING JASON POTHEN, REGIONAL VICE PRESIDENT AND HEALTHCARE EXPERT AT DOXIM

By Jason Pothen | Nov 26, 2020
Introducing Jason Pothen, Regional Vice President and Healthcare Expert at Doxim We  are proud to introduce you to our new, expert blogger, Jason Pothen,  Regional Vice President, Utilities and CCM Healthcare Expert  at Doxim Jason, who, together with his team,…

Introducing Utilities Guest Blogger, Matt Chester

By Matt Chester | Nov 18, 2020
Get to know our utility expert, Matt Chester
Introducing Guest Blogger, Matt Chester Our guest blogger, Matt Chester, is an energy analyst in Orlando FL, by way of Washington DC.  Matt is a utility sector expert and will be producing blog content for us, with a specific focus…

How to Help Customers Embrace Digital Communication in Utilities

By Mia Papanicolaou | Nov 18, 2020
HOW TO HELP CUSTOMERS EMBRACE DIGITAL COMMUNICATION IN UTILITIES What Utilities Can Do To Keep Them There Utility Customers Had No Choice But To Move Onto Digital Communication Utility customers are receiving high standards of digital services from other service…

The Value of Omnichannel Customer Communications – a Credit Union’s Perspective

By Elizabeth Stephen | Nov 18, 2020
THE-VALUE-OF-OMNICHANNEL-CUSTOMER-COMMUNICATION_
THE VALUE OF OMNICHANNEL CUSTOMER COMMUNICATION An Interview With Doug Graham, CIO Of Commonwealth Credit Union The Value Of Omnichannel Customer Communication – A Credit Union’s Perspective Doxim recently co-hosted a webinar with American Banker, featuring Doug Graham, Chief Information…

Align All Customer Communications to Prevent a Fractured Customer Experience

By Elizabeth Stephen | Nov 13, 2020
ALIGN ALL CUSTOMER COMMUNICATIONS TO PREVENT A FRACTURED CUSTOMER EXPERIENCE Don’t Let Your Customer Communications Fracture CX The pandemic has accelerated the pace at which organizations are adopting a more digital way of working. Now is a perfect time to…

Introducing Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim

By Olga Zakharenkava | Nov 12, 2020
We are proud to introduce you to our new blogger, Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim

Introducing Mia Papanicolaou, Vice President, General Manager at Striata, a Doxim company

By Mia Papanicolaou | Nov 12, 2020
Meet expert blogger, Mia Papanicolaou, VP, General Manager at Striata, a Doxim company. Mia helps companies improve their digital communication maturity

How Financial Services Companies Can Deliver An Omnichannel CX

By Mia Papanicolaou | Nov 12, 2020
BUILDING A STRATEGY FOR OMNICHANNEL CX IN FINANCIAL SERVICES How Financial Services Companies Can Deliver An Omnichannel CX The COVID-19 pandemic shifted so many digital transformation plans.  No-one could have foreseen such a dramatic change from customers, concerning their rapid…

Digitally Mature Organizations Have CX At The Core

By Olga Zakharenkava | Nov 12, 2020
Measuring digital maturity in financial services
Digitally Mature Organizations Have CX At The Core As a company’s approach to customer experience matures, the driving factor moves from information technology or line of business requirements to customer experience (CX).  A digitally mature company has customer experience at…

COVID-19’s Powerful Boost to Digital-first Financial Services

By Olga Zakharenkava | Nov 12, 2020
EXPLORING THE SHIFT TOWARDS DIGITAL-FIRST FINANCIAL SERVICES Why Employees And Customers Must Be At The Center Of Transformation Covid-19’s Powerful Boost To Digital-first Financial Services The shift to digital channels was already well underway prior to 2020. However, the restrictions…

Elizabeth Stephen


Customer Engagement Strategy

Jason Pothen


CCM in Healthcare

Matt Chester


Utility Technology

Mia Papanicolaou


Customer Communication Strategy

Mike Rogalski


President and CEO

Olga Zakharenkava 


CCM Strategy