Blog posts

BLOG

Doxim’s Expert Bloggers Discuss And Share Tips On Various Topics Related To Customer Communications and Engagement

HOW TO DRIVE A MORE SOPHISTICATED UTILITY CUSTOMER EXPERIENCE AROUND TIME OF USE RATES

Jul 26, 2021
Improve utility customer experience significantly by investing in a solution that enables personalization of TOU information on bills. Read more

FINDING THE BALANCE BETWEEN EASE-OF-USE AND SECURITY IN UTILITY BILLING AND PAYMENT

Jul 26, 2021
Read how utilities can achieve high utility billing and payment e-adoption without compromising payment security

THE 5 SUPERPOWERS OF A MODERN, END-TO-END UTILITY BILLING AND PAYMENTS PLATFORM

Jul 15, 2021
Enhance CX across the bill-to-payment journey, & experience the business benefits of a modern, end-to-end utility billing and payment platform

WHY IT’S VITAL TO ENHANCE YOUR UTILITY CUSTOMERS’ BILL-TO-PAYMENT JOURNEY

Jul 15, 2021
Digital billing & payment processes enhances the utility customer experience. 4 Steps utilities can take to improve their customers’ bill-to-payment journey

THE EVOLUTION OF EBPP IN UTILITIES INTO A COMPREHENSIVE DIGITAL BILLING AND PAYMENTS LANDSCAPE

Jul 12, 2021
Read about the evolution of EBPP in utilities and what utilities should expect from today’s billing and payments solutions

MEET KATE LINDSTROM, VICE PRESIDENT INFORMATION SERVICES AT LEVEL ONE, A DOXIM COMPANY

Jul 9, 2021
Meet expert blogger, Kate Lindstrom VP of Information Services at Level One, a Doxim Company. Kate helps improve customer experience in utilities

HOW UTILITY BILL PAYMENT CHANGED BECAUSE OF COVID-19

Jul 8, 2021
Utility billing programs, including utility bill payment have changed since the beginning of 2020. Read why some of these changes are likely to stay

WHY DIGITAL BILLING AND PAYMENT IN UTILITIES IS MORE IMPORTANT NOW THAN EVER

Jul 8, 2021
Read why it’s vital that utility providers support the continued use of digital processes, such as digital billing and payment in utilities & learn how

12 STEPS TO ELEVATE CUSTOMER EXPERIENCE MANAGEMENT (CXM) THROUGH COMMUNICATION

Jul 8, 2021
Audit, design, align & enhance your customer communications to improve Customer Experience Management (CXM). You can achieve this in 12 steps – read more

HOW PROACTIVE HEALTHCARE COMMUNICATIONS CAN IMPROVE PATIENT EXPERIENCE

Jul 6, 2021
A customer communication platform can improve patient experience by providing patients with relevant information at different points in their patient journey

Our bloggers

Erin Romo


CCM in Utilities
 

James Hall


CCM in Europe

Jason Pothen


CCM in Healthcare

Josh Noble


CCM for Banks and Credit Unions

Kate Lindstrom


Utility Services

Olga Zakharenkava 


CCM Strategy
 

Scott Biel


CCM in Wealth & Insurance 

Sean Kennelly


CEM and Payments
 

Guest bloggers

Elizabeth Stephen


Customer Engagement Strategy

Keypoint Intelligence


CCM Industry Experts

Matt Chester


Utility Technology

Mia Papanicolaou


Customer Communication Strategy