IMPROVING PAPERLESS ADOPTION  What To Do When Your Paperless Adoption Rates Stagnate   How To Increase Paperless Adoption  Improving paperless adoption is key to any digital transformation strategy. But too often, organizations assume that customers want to communicate digitally because that’s the general…

MAKE IT EASIER FOR CUSTOMERS TO PAY UTILITY BILLS    Why Optimizing CX In Utility Bills is critical   One of the most important factors for the ongoing health of a utility is the time it takes to receive payment; a measure that has been under additional pressure during the COVID-19 pandemic. For those utilities offering…

Introducing Erin Romo, Vice President, Utilities Vertical Lead at Doxim We are proud to introduce you to our new, expert blogger, Erin Romo, Vice President, Utilities Vertical Lead at Doxim. Erin will be blogging on customer communication topics, specifically related to the utility…

Introducing Sean Kennelly – Vice President, Product Management for Payments and CEM at Doxim  We are proud to introduce you to our expert blogger, Sean Kennelly – VP, Product Management for Payments and CEM.  Read on to find out more about Sean, including what’s been the greatest influence on his career and how he…

IMPROVE TIME TO PAYMENT WITH ONLINE PATIENT STATEMENTS  How Healthcare Providers Can Improve the Patient Experience Healthcare customers have come to expect a level of online customer service and digital engagement similar to the experience they get from other service-based industries. While the…

How the global COVID-19 crisis accelerated digital innovation in utilities

HOW UTILITIES CAN ENHANCE DIGITAL CUSTOMER EXPERIENCE  Personalized Communication Drives Engagement Utilities Must Focus On Improving Digital CX To survive and succeed in today’s competitive, ever-changing digital landscape, utilities must improve their digital customer experience. And there is no reason…

4 TIPS FOR FOR IMPROVED PATIENT COMMUNICATIONS IN HEALTHCARE Drive Engagement With A Great Patient Experience Who should read this? Read this post if you work for a Revenue Cycle Management (RCM) company or clearinghouse and are concerned about how…

Introducing Jason Pothen, Regional Vice President and Healthcare Expert at Doxim. We are proud to introduce you to our new, expert blogger, Jason Pothen, Regional Vice President, Utilities and CCM Healthcare Expert at Doxim Jason, who, together with his team,…

Introducing Guest Blogger, Matt Chester Our guest blogger, Matt Chester, is an energy analyst in Orlando FL, by way of Washington DC.  Matt is a utility sector expert and will be producing blog content for us, with a specific focus…