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Doxim’s Expert Bloggers Discuss And Share Tips On Various Topics Related To Customer Communications and Engagement

A FUTURE CUSTOMER COMMUNICATIONS STRATEGY IS ABOUT CUSTOMER COMMUNICATION PREFERENCES, INNOVATIONS AND TRENDS – NOT THE ‘NEW NORMAL’!

Feb 26, 2021
Adapting to customer communication preferences is key
Customers’ communication preferences are constantly shifting, so organizations must ensure their customer communication strategies are aligned accordingly. Read more

BANKS AND CREDIT UNIONS NEED A CCM PLATFORM THAT REDUCES COMMUNICATION COSTS

Feb 22, 2021
BANKS-AND-CREDIT-UNIONS-NEED-A-CCM-PLATFORM-THAT-REDUCES-COMMUNICATION-COSTS
Why banks and credit unions need a CCM Platform that reduces communication costs and improves customer engagement

A COMPREHENSIVE CUSTOMER ENGAGEMENT MANAGEMENT PLATFORM SOLVES MANY OF TODAY’S CHALLENGES

Feb 21, 2021
A comprehensive customer engagement management platform solve many of today's challenges
A Customer Engagement Management Platform offers cost savings, resource optimization and is the foundation of providing a better CX. Read more

RESOLVE KEY CX CHALLENGES VIA A COMPREHENSIVE CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM

Feb 20, 2021
Customer Communications Management platform
A look into the major CCM challenges for 2021, as well as 3 strategic objectives & why a customer communications management platform is critical

IMPROVE CUSTOMER EXPERIENCE THROUGH AUTOMATED UTILITY BILL VERIFICATION

Feb 15, 2021
Why utilities need automated utility bill verification
Remove friction, improve customer experience and boost your CSAT scores through automated utility bill verification

CREDIT UNIONS MUST HAVE A CUSTOMER COMMUNICATION STRATEGY

Feb 12, 2021
Digital customer communication for credit unions is critical for digital transformation and improving customer experience. Read how to start the process

INTRODUCING ROBERT GILBERT, REGIONAL VICE PRESIDENT, SALES AT DOXIM

Feb 10, 2021
MEET Robert Gilbert CCM Blogger: Banks and Credit Unions
An interview with our blogger, Robert Gilbert, Regional Vice President, Sales, focused on customer communication in banks and credit unions in the USA

THE UTILITY CUSTOMER EXPERIENCE IN 2021

Jan 26, 2021
THE-UTILITY-CUSTOMER-EXPERIENCE
Matt Chester discusses the Utility Customer Experience in 2021 – with a focus on data driven personalization and utility-customer communication.

IMPROVING PAPERLESS ADOPTION

Jan 21, 2021
Improving paperless adoption
Improving paperless adoption is key to any digital transformation strategy. Boost paperless adoption by offering additional channels such as text & email

MAKE IT EASIER FOR CUSTOMERS TO PAY UTILITY BILLS

Jan 14, 2021
Make it easier for customers to pay utility bills
Take the stress out of utility billing and payments. Read how your utility organization can make it easier for customers to pay utility bills

Our bloggers

Elizabeth Stephen


Customer Engagement Strategy

Erin Romo


CCM in Utilities
 

Jason Pothen


CCM in Healthcare

Keypoint Intelligence


CCM Industry Experts

Matt Chester


Utility Technology

Mia Papanicolaou


Customer Communication Strategy

Olga Zakharenkava 


CCM Strategy
 

Robert Gilbert


CCM: Banks and Credit Unions

Sean Kennelly


CEM and Payments