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Doxim’s Expert Bloggers Discuss And Share Tips On Various Topics Related To Customer Communications and Engagement

5 WAYS DIGITAL COMMUNICATION CAN IMPROVE YOUR UTILITY CUSTOMER RELATIONSHIPS

May 13, 2021
Discover five ways utilities can leverage digital communications to build strong utility customer relationships

DIGITAL TRANSFORMATION IN BANKING: THE CUSTOMER EXPERIENCE EXPECTATION GAP

May 11, 2021
Read about the state of digital transformation in banking & how it impacts CX – based on a recent webinar Doxim co-hosted with The Financial Brand

ARTIFICIAL INTELLIGENCE CAN ENHANCE CUSTOMER EXPERIENCE IN DIGITAL ONBOARDING

May 5, 2021
Artificial Intelligence can enhance customer experience in digital onboarding by enabling the required checks and verifications in real time – read more

LEVERAGE THE UTILITY BILL TO IMPROVE UTILITY CUSTOMER COMMUNICATION & CUSTOMER ENGAGEMENT

May 3, 2021
Discover 5 Ways the utility bill can be used to enhance utility customer communication, which ultimately improves engagement, customer experience & loyalty

HOW A DIGITAL PATIENT EXPERIENCE CAN INCREASE TIMELY COLLECTIONS

Apr 29, 2021
A great digital patient experience can increase timely collections. Jason Pothen explains the value of patient-centric billing & gives a few practical ways to approach it #DigitalPatient Experience #HealthcarePayments

BALANCING CUSTOMER EXPERIENCE WITH SECURITY AND COMPLIANCE DURING DIGITAL ONBOARDING

Apr 26, 2021
Read how to achieve security and compliance during digital onboarding, while providing clients with a simple, frictionless digital account opening experience

COMMUNITY BANKS MUST BALANCE HIGH TOUCH WITH SELF-SERVICE BANKING TECHNOLOGY

Apr 19, 2021
Community banks must balance high touch branch interactions, with self-service banking technology

HOW TO CONQUER COMPLEXITY AND EMPOWER YOUR BUSINESS USERS WITH MODERN CUSTOMER COMMUNICATION MANAGEMENT (CCM)

Apr 11, 2021
Read how your organization can conquer complexity, empower business users & access the many benefits of modern customer communication management

PROTECT YOUR UTILITY FROM THE REPUTATIONAL DAMAGE OF BAD UTILITY BILLS

Apr 7, 2021
The reputational damage of bad utility bills is irreversible. Read how utilities can stop bad bills before they go out

OVERWHELMED BY THE COMPLEXITY OF CUSTOMER COMMUNICATIONS MANAGEMENT?

Apr 6, 2021
The complexity of Customer Communications Management can be overwhelming. Read on for 4 tips to avoid Customer Communication Management overload

Our bloggers

Elizabeth Stephen


Customer Engagement Strategy

Erin Romo


CCM in Utilities
 

Jason Pothen


CCM in Healthcare

Keypoint Intelligence


CCM Industry Experts

Matt Chester


Utility Technology

Mia Papanicolaou


Customer Communication Strategy

Olga Zakharenkava 


CCM Strategy
 

Scott Biel


CCM in Wealth & Insurance 

Sean Kennelly


CEM and Payments