Customer Communications Management for Healthcare

Delivering on the promise of patient care, one message at a time

Software Vendors

Revenue Cycle Management Companies (RCMs)

Third Party Billing Companies

Communicate on Your Patient’s Terms

Any data, any channel

Communicate on your patients’ terms with Doxim omni-channel communications solutions. Let your patients set their communication preferences, configure personalized communications options and let Doxim do the rest.

Doxim’s Customer Communications Management Platform enables organizations to compose and deliver consistent communications from any data source to any output channel for seamless patient experience in the patients preferred channel including print and mail and digital communications such as pdf, html, text, and email.

Brochure | Customer Communications Management

eBook | Digital and Print Accessible Documents

Read | Personalized Digital Communications with HTML

Doxim CCM maximize business value of communicate with create, capture, Analyze, Engage, Activate and Protect

How Are You Evolving with the Changing Healthcare Landscape?

Each day, the needs and requirements for patient experience is changing. More than ever, organizations need a flexible communications platform that can pivot with the needs of the complex healthcare network. With over 20 years of serving the healthcare industry, Doxim has developed and implemented innovative communication solutions that enable healthcare organizations to communicate across generation and improve patient experience – all while adhering to strict regulations and privacy and security requirements.

The Power of a Communication Platform for Modern Patient Experience

Regardless of size, breadth of services, or number of transactions, Doxim offers flexible print and e-delivery communication solutions that can be tailored to meet your specific business needs. Accelerate and evolve your communication strategy with digital and print composition along with data archiving for regulatory compliance.

Doxim offers printing, processing, and digital tools to maximize and customize all your communications via EDI (claims, statements, EOB’s, EOP’s, checks and other important healthcare documentation). All designed to improve workflow, productivity, accessibility, and customer satisfaction while reducing your operational costs.

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Healthcare Clearinghouse Service Provider

Expand Your Portfolio of Services

Your organization must deliver a variety of documents and communications to patients. Unlike many vendors that provide print and mail delivery services, Doxim looks beyond putting documents into the hands of your patients and instead helps capture and engage patients to drive improved response rates, faster time to payment, and optimized patient satisfaction. Doxim’s Customer Communications Management (CCM) Platform is an integrated SaaS solution that empowers healthcare organizations to create and deliver patient-critical documents and omnichannel personalized communications, engaging patients throughout their healthcare journey.

Healthcare Revenue Cycle Management Providers

From Appointments to Payments, Communicate Every Step of the Way

Tracking patient care correctly is not just essential, its critical. That’s why leading organizations chose the Doxim CCM Platform to ensure timely and accurate communications along the revenue cycle management process. From registration and appointment scheduling to the final payment of a balance, delivering communications in the preferred channel will help increase time to pay and patient experience. Doxim’s Customer Communications Management (CCM) Platform is an integrated SaaS solution that empowers healthcare organizations to create and deliver patient-critical documents and omnichannel personalized communications, engaging patients throughout their healthcare journey.

Healthcare Software Providers

Integrate Communications into your Solutions Strategy

Today, consumer loyalty is based on value, convenience, and communication. Without a regular dialogue with your audience, it is almost impossible to share ideas, communicate value, and increase loyalty. That’s why organizations providing solutions for healthcare, are working with Doxim to integrate communications into their value proposition. From appointments to procedures to payments, healthcare software providers are developing communications strategies into solution offerings. Doxim’s Customer Communications Management (CCM) Platform is an integrated SaaS solution that empowers healthcare organizations to create and deliver patient-critical documents and omnichannel personalized communications, engaging patients throughout their healthcare journey.

Healthcare Billing Providers

Decrease Time to Pay

Managing time to pay for medical billings is a critical success factor of performance and growth. By implementing an omni-channel communications solution, organizations can increase response rates by providing bills and payment notices across channels of choice. From print to digital such as email, text, html, and pdf, healthcare billing providers can offer patients choice in how they receive billing statements and notices. Doxim’s Customer Communications Management (CCM) Platform is an integrated SaaS solution that empowers healthcare organizations to create and deliver patient-critical documents and omnichannel personalized communications, engaging patients throughout their healthcare journey.

Doxim CCM for Accounts Receivable Management brochure

Doxim Solution for Accounts Receivable Management

Facilitate Accounts Receivable Management (ARM)

Catering to varied patient communication and payment channel preferences is the key to successful collection efforts. Doxim CCM integrates with your existing IVR or chatbot systems and offers your healthcare organization one robust portal for the management of personalized print and digital collections communications, live document archival, secure online payments including a pay-by-text option, as well as the provision of a self-serve targeted settlement letter or one-off collections-based communication campaigns, and more.

Read | Doxim CCM Future-Proof Customer Communications Management Platform

Doxim is now officially an affiliate member of ACA International – the American Collector’s Association.

Doxim CCM Platform

For over 20 years, we’ve been empowering customers across North America to deliver regulated communications in physical and digital formats. Doxim will help you execute on your omnichannel communications strategy, so you can retain your customers and continue winning new ones.

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Doxim CCM for Healthcare