Improve time to payment while delivering a great patient experience with secure digital healthcare communications
If healthcare providers had big plans to implement an improved patient experience in 2020, it is highly likely they were derailed by COVID-19. Fortunately, all is not lost. The pandemic acted as a catalyst for innovation in patient communication, driven by the necessity to continue doing business, as well as changing patient expectations.
Yet, when measured against other industries, healthcare still does not fare well when it comes to customer service. Due to their exposure to great customer experience in other sectors, patients expect digital, secure, self-serve access to their healthcare information. Fulfilling these requirements, however, remains a challenge for healthcare providers. Strict regulations and complex workflow processes also impact their ability to focus on improving the patient experience.
Creating a patient-centered statement begins with having access to the right data. This data has already been generated for other documents, so it is available. It is critical to have a strategy for handling sensitive customer data in a manner that is compliant and does not introduce risk of unauthorized exposure. This is due to the negative consequences of mismanagement of confidential information.
The design of the statement needs to answer the most important and common questions that patients have when it comes to managing or settling their accounts. A well- designed patient statement that provides information in a clear manner will prevent payment delays caused by a lack of understanding, and result in a better patient experience.
The entire process of generating, publishing and storing a patient statement has to comply with numerous regulations, including the protection of privacy, accessibility, interoperability, and more.
Design Healthcare Communications for an Improved Patient Experience
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Senior Vice President, Sales
Jason has 22+ years of experience serving a diverse array of industries, across a wide range of print and digital communication technologies. Prior to joining Doxim in July 2020, he was a Senior Client Services Manager at Taylor Communications. In his current position as Senior Vice President, Sales, Jason is focused on developing long-term client relationships to facilitate account growth and expedient conflict resolution. He possesses deep knowledge in communication management for regulated industries, with a particular focus on the Utilities, Healthcare, and Consumer Finance sectors.
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Jason has 22+ years of experience serving a diverse array of industries, across a wide range of print and digital communication technologies. Prior to joining Doxim in July 2020, he was a Senior Client Services Manager at Taylor Communications. In his current position as Senior Vice President, Sales, Jason is focused on developing long-term client relationships to facilitate account growth and expedient conflict resolution. He possesses deep knowledge in communication management for regulated industries, with a particular focus on the Utilities, Healthcare, and Consumer Finance sectors.
Connect with me