Choice & Convenience For Your Customers. Savings & Efficiencies For You
Create a frictionless bill-to-payment experience for your customers with Doxim as your single end-to-end billing and payment vendor. Our EBPP solution is designed with both customers and staff in mind. We are committed to providing your customers with the optimal billing experience through our modern, intuitive, and omnichannel solution, while helping you reduce your cost per transaction.
At Doxim, we understand the challenges of reconciliation, that's why our integrated payment channels not only enable your customers to pay bills quickly through their channel of choice but also mitigate the operational burden on your staff by streamlining the collections and reporting process.
All The Features You Need In A Single Integrated Solution
- Pay by Email
- Retail Authorized Agent
- Walk-in Utility POS
- Pay by Text
- Pay by Phone IVR
Easy To Use Portal
- 360° Account View & Management
- Mobile First Design
- Biller Branded CSS
- ADA Compliant
- Credit / Debit
- Digital Wallet
- Charitable Donations
- 1x, Scheduled & Recurring Payments
- eCheck / ACH
- Real Time Authentication
- Automated Monitoring & Alerts
Advanced Reporting & Reconciliation
- Transaction Reporting
- Reconciliation Reporting
- On Demand Scheduled Reports (Coming soon)
- Returns Management
- Real Time Posting
Accelerate Time-to-Revenue While Lowering Costs
Doxim Payment is designed to help you drive e-adoption so you can lower your cost per transaction and accelerate remittance. Our best-in-class, mobile first payment interface makes converting customers to digital channels a breeze and for those more reluctant, our industry experts will advise you on enrollment strategies that are sure to get results.
Missed or late payments will be a thing of the past with Doxim Payment. Through our digital channels, customers can:
- Choose one-time, recurring or AutoPay options
- Get real-time notifications
- Setup proactive payment reminders and alerts of due dates
Penny-to-Penny Reconciliation and Advanced Payment Reporting
Say good-bye to manual reconciliation processes that eat up days of your billing team's time. Doxim streamlines the reconciliation process by consolidating payments through a single source for reporting and funding, providing your billers with a single view of all payments, regardless of channel. With real-time payment posting to your CIS and advanced reporting on the full payment lifecycle from authorization through funding, Doxim Payment ensures to-the-penny reconciliation, saving your treasury and billing teams both time and effort.
All the billing reports at your fingertips:
- Consolidated Transaction reports
- Settlement reports
- AutoPay Management report
- And more…
Rest Assured With The Industry's Most Secure Payment Platform
When it comes to data and security, Doxim holds itself accountable to the highest standards. Regardless of the electronic payment method you chose, Doxim's PCI Level 1 and SOC 2 compliant platform ensures you can manage them easily and securely. Our secure payment gateway is made to work optimally for your customers and your business, giving both the confidence that debit card, credit card, and bank data is protected throughout the process of tokenization.
In addition to upholding to bank level security and compliance, virtually every aspect of our infrastructure contains several levels of redundancy and backup, using state-of-the-art technology.
Self-Service Portals with Integrated Controls Right At Your Fingertips
Put the power in the hands of your staff and customers. Reduce call volumes as well as customer and staff frustration by arming them with the right information, tools, and controls when they need it most with our biller and customer self-service portals.
- 360° view of customer account
- Assist customers in making payments, enroll them in paperless, or set-up AutoPay
- Analyze payment metrics
- Review payment history
- Manage transaction volume across channels through a single interface
- Biller branded portal for a seamless customer experience
- View complete bill and payment history
- Control user preferences such as delivery and notification methods
- Enroll in AutoPay or pay-by-text
- Set-up personalized wallet
- Multi-language & ADA compliant