Learn the critical importance for businesses to adapt to evolving customer communication preferences in the digital age.
Prepare for the Future of Customer Communications Management
One Platform. One Price. Any Channel.
“Doxim allows us to think outside the box! We have reduced internal workload, become more green, and cut costs.”— United Heritage Credit Union
Modernize your Customer Experience with Doxim Customer Communications Management
Today’s modern customer experience (CX) means engaging customers in ways that are frequent, targeted and interactive, with personalized communications and engagement available in the customers’ channel of choice. But this experience needs to be secure, compliant, and efficient.
As your partner in customer communications management, you can rely on Doxim for the latest technology and managed services expertise to improve customer experience, maximize engagement and revenue while reducing your risk and costs.
- Satisfy your customers’ desire for printed documents with pieces that are attractive, personalized, and cost-effective.
- Doxim maintains a resilient network of state-of-the-art print and mail facilities across North America – with the equipment, operations, and expertise for quality outcomes without fail.
- Shift your customers to digital documents with rich, interactive content presented on their desktop or mobile device.
- Choose from a variety of digital formats (PDF, HTML, video) and channels (email, text/SMS, web, IVR) based on the customers defined engagement preferences.
- Engage your customers in ways that are timely, mobile-friendly, and interactive.
- Notify customers when new documents are available.
- Engage in 2-way conversations via email or SMS/text.
- Maximize your revenue with targeted marketing messages, interactive video, and orchestrated email campaigns.
Understanding Doxim Customer Communications Management
- Brochure: Doxim Customer Communications Management Platform: Leading the Way with Doxim CCM
- Case study (video): Hear How Service 1st Federal Credit Union Depends on Doxim CCM for Service Excellence
- Whitepaper: Driving ROI – The Business Case for a Comprehensive Customer Communications Management Platform
Generate Personalized, Omnichannel Communications at Scale
Generating personalized, omnichannel communications for regulated industries is highly complex and subject to stringent regulation – and many organizations have difficulty managing and controlling the process. This is our area of expertise!
Our staff understand your data, your documents, and your vertical specific challenges. We leverage purpose-built technology and streamline processes to generate personalized communications at scale and deliver them in your customers’ channel of choice – across each step of the customer journey.
A Flexible, Future-Facing Platform
Our technology accepts any data input from any source system. The data is transformed into a flexible format that is channel agnostic and ideally suited to create any output, in any channel. As new channels emerge, we can quickly adopt and leverage them for you. Our flexible, future-facing platform allows Doxim to keep you on the cusp of modern engagement.
A Process Tailored to Your Needs
Every Doxim client is unique. We tailor the document generation process to your specific needs and environment with templates for targeted, personalized communications across channels. Then, our experts manage day-to-day production and delivery for you. With our experience, technology, and operational excellence, you can trust Doxim to manage your communications without fail.
Generating Personalized, Omnichannel Communications at Scale
Generating personalized, omnichannel communications for regulated industries is highly complex and subject to stringent regulation – and many organizations have difficulty managing and controlling the process. This is our area of expertise!
Our staff understand your data, your documents, and your vertical specific challenges. We leverage purpose-built technology and streamline processes to generate regulated, transactional communications at scale and deliver them in your customers’ channel of choice – across each step of the customer journey.
A Flexible, Future-Facing Platform
Our technology accepts any data input from any source system. The data is transformed into a flexible format that is channel agnostic and ideally suited to create any output, in any channel. As new channels emerge, we can quickly adopt and leverage them for you. Our flexible, future-facing platform allows Doxim to keep you on the cusp of modern engagement.
A Process Tailored to Your Needs
Every Doxim client is unique. We tailor the document generation process to your specific needs and environment with templates for targeted, personalized communications across channels. Then, our experts manage day-to-day production and delivery for you. With our experience, technology, and operational excellence, you can trust Doxim to manage your communications without fail.
Operational Efficiencies
Risk Mitigation
Opportunities to Maximize Revenue
Self-Serve Control for Business Users
We know speed and agility are important to your business. While we manage “behind-the-scenes” operations, we provide self-serve control to your business users – enabling your operations, IT, marketing, and customer service teams to author, make changes, administer key aspects of your communications and get insights on delivery and engagement.
The Doxim CCM Admin Portal is a one-stop shop where your business users engage with Doxim and administer communications across your customer experience.
Concerned about the risk of business interruption?
Learn About Doxim Business Continuity Solution
Lead the Way with Doxim CCM
A Single, Integrated Platform for Omnichannel Communications
It’s not easy to satisfy the demands of modern consumers with high expectations and many choices. Leverage a complete set of capabilities for omnichannel communications and engagement across the customer journey – all with Doxim as your one-stop trusted partner.
Shift to Digital at Your Own Pace
Doxim provides true omnichannel engagement across print and digital channels from a single vendor – so you can shift customers to digital when they are ready. Whether print or digital, we have you covered!
Chart a Course for Digital Transformation
Doxim’s strategic consulting team can guide your digital transformation efforts. Leverage their expertise to assess your needs, develop strategies, chart your course, and improve each step of the digital CX.
Ready to Grow with You
As your communication strategy evolves, our services team will update your environment, work with you on additional solutions and communications, and activate new features in the Doxim CCM platform.
All clients benefit from a regular cadence of innovations and new releases, receiving ongoing feature enhancements.
Discover Cost Savings
Our scale and technology help you reduce paper and postage costs while leveraging the economies of scale only a vendor with a national presence can offer, Doxim delivers tangible savings.
Unlock Revenue Opportunities
Transactional communications such as statements, bills, notices, reports, are like regular meetings that your customers simply have to attend! Use every chance to put a personalized offer in front of every customer, creating value for them and driving more revenue from cross selling for your organization.
Built-In Accessibility
We ensure your documents and customer portal pages are fully accessible for use by assistive technology and compliant with regulations.
Any Data, Any Source, Any Format
- Core system integration
- XML, Batch FTP, API, Ad hoc
- Data processing
- Centralized account management
Authoring & Design
- High-volume composition
- Template management
- Centralized asset management
- Personalization & targeting
- Self-serve correspondence
- eSignature integration
Omnichannel Delivery & Engagement
- PDF, HTML, email, SMS, IVR, Web, print
- Preferences management
- Marketing messages
- Payments
- RESTful APIs, SSO, SFTP
Analytics & Reporting
- Usage & engagement reports
- Compliance reports
- Marketing insights
Security & Compliance
- Secure document archival
- 24/7 Access and monitoring
- Secure data centers
- Full redundancy & 3rd party audits
- Accessibility compliance