Learn the critical importance for businesses to adapt to evolving customer communication preferences in the digital age.
Scott Biel
Scott Biel
Scott has 25 years of experience in Customer Communications Management (CCM), with a primary focus on delivering exceptional results for the financial services industry.In his current position as VP Sales, Financial Services North America, Scott leads a team of sales executives who sell Doxim solutions to the financial services industry, including Wealth, Insurance, Banking and Credit Unions.Scott leverages his extensive knowledge of CCM, regulated and financial services to improve customer experience, drive operational effectiveness and achieve cost optimization through digital technologies.
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Stop the Churn! Boost Client Loyalty with Wealth Management Technology Solutions for Modern Statements
How modern wealth management statements can address generational disappointment and stop churn. Read on to learn more.
Get Hyper-Personalization Working for Your Regulatory Customer Communications
Build a roadmap for successful hyper-personalization in regulatory customer communications. Learn how to enhance customer engagement, build trust, and leverage outsourced expertise for seamless omnichannel communication.
Don’t Forget About Customer Communications Management During Your Banking Core Upgrade
Learn why leaders considering a banking core upgrade should prioritize a customer communications management integration as part of their broader digital transformation strategy.
Generational Approach to Wealth Management Communications
In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
The Revenue-Boosting Benefits of a Comprehensive Customer Engagement Management Platform for Credit Unions
In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
3 Banking Customer Communication Trends to Watch in 2023
Read about 3 critical banking customer communication trends and how they relate to your bank’s essential communications technology and processes
Five Strategies To Improve Customer Experience While Cutting Costs
In our recent webinar about communication and CX, we discussed ways to improve customer experience while cutting costs. Read on to learn more
Lower Churn and Increase Engagement in Insurance with Personalized Video
Consumers expect a personalized approach from their service providers, including insurance. Read how to Increase engagement in insurance with personalized video
Gain a Competitive Edge with Personalized Video for Wealth Management
Discover 5 ways to optimize onboarding with personalized video for wealth management, how onboarding videos work & how you can deploy them effectively