4 Ways banks can narrow the dissatisfaction gap between what customers expect when it comes to customer experience in banking and what banks are actually providing.
Author: Olga Zakharenkava
DIGITAL TRANSFORMATION IN BANKING: THE CUSTOMER EXPERIENCE EXPECTATION GAP
Read about the state of digital transformation in banking & how it impacts CX – based on a recent webinar Doxim co-hosted with The Financial Brand
DETERMINING THE ROI IN CUSTOMER COMMUNICATIONS MANAGEMENT
Infographic shows the potential cost savings, following the implementation of a comprehensive customer communications management platform, like Doxim CCM.
HOW TO CONQUER COMPLEXITY AND EMPOWER YOUR BUSINESS USERS WITH MODERN CUSTOMER COMMUNICATION MANAGEMENT (CCM)
Read how your organization can conquer complexity, empower business users & access the many benefits of modern customer communication management
OVERWHELMED BY THE COMPLEXITY OF CUSTOMER COMMUNICATIONS MANAGEMENT?
The complexity of Customer Communications Management can be overwhelming. Read on for 4 tips to avoid Customer Communication Management overload
ACCESSIBILITY – ARE ALL YOUR FINANCIAL INSTITUTION’S DIGITAL PROPERTIES COMPLIANT?
Read more about accessibility in customer communications management & why it is critically important for financial institutions.
MITIGATE THE RISK OF REVERSE DIGITAL TRANSFORMATION IN 2021
Mitigate the risk of reverse digital transformation by ensuring that new digital users are comfortable enough not to move away from digital
RESOLVE KEY CX CHALLENGES VIA A COMPREHENSIVE CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM
A look into the major CCM challenges for 2021, as well as 3 strategic objectives & why a customer communications management platform is critical
HOW FINANCIAL INSTITUTIONS CAN IMPROVE CUSTOMER EXPERIENCE
Are financial institutions engaging customers effectively in this new era of digital CX? Read how financial institutions can improve customer experience
HOW FINANCIAL INSTITUTIONS CAN ACHIEVE DIGITAL MATURITY
Financial institutions need to mature digitally to ensure current and future survival. Read how financial institutions can achieve digital maturity