Mitigate the risk of reverse digital transformation by ensuring that new digital users are comfortable enough not to move away from digital
Author: Olga Zakharenkava
RESOLVE KEY CX CHALLENGES VIA A COMPREHENSIVE CUSTOMER COMMUNICATIONS MANAGEMENT PLATFORM
A look into the major CCM challenges for 2021, as well as 3 strategic objectives & why a customer communications management platform is critical
HOW FINANCIAL INSTITUTIONS CAN IMPROVE CUSTOMER EXPERIENCE
Are financial institutions engaging customers effectively in this new era of digital CX? Read how financial institutions can improve customer experience
HOW FINANCIAL INSTITUTIONS CAN ACHIEVE DIGITAL MATURITY
Financial institutions need to mature digitally to ensure current and future survival. Read how financial institutions can achieve digital maturity
DIGITALLY MATURE ORGANIZATIONS HAVE CX AT THE CORE
How digitally mature is your financial services organization? Read about the 3 stages of digital maturity & use a framework to benchmark digital maturity
EXPLORING THE SHIFT TOWARDS DIGITAL-FIRST FINANCIAL SERVICES
A look at how COVID-19 has accelerated the shift to digital-first financial services channels & how to improve CX in a contactless future
Introducing Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim
We are proud to introduce you to our new blogger, Olga Zakharenkava, Vice President, CCM Product Management & Product Marketing at Doxim