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Olga Zakharenkava | Doxim

Doxim

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Introduction

Author: Olga Zakharenkava

Author: Olga Zakharenkava

ENHANCE CUSTOMER LOYALTY WITH PERSONALIZED, INTERACTIVE VIDEO

Posted on: March 15, 2022 Last updated on: May 25, 2022 Written by: Olga Zakharenkava
Boost customer loyalty with personalized, interactive video. Read how video can be leveraged to transform customer experience and convert casual buyers into loyal customers
Continue reading “ENHANCE CUSTOMER LOYALTY WITH PERSONALIZED, INTERACTIVE VIDEO”…

SHIFTING FROM CUSTOMER COMMUNICATION MANAGEMENT TO CUSTOMER EXPERIENCE MANAGEMENT INCREASES BUSINESS VALUE

Posted on: October 7, 2021 Last updated on: May 27, 2022 Written by: Olga Zakharenkava
Read how a customer experience management strategy and modern communications technology can drive meaningful change in your customer communications
Continue reading “SHIFTING FROM CUSTOMER COMMUNICATION MANAGEMENT TO CUSTOMER EXPERIENCE MANAGEMENT INCREASES BUSINESS VALUE”…

INTERACTIVE, PERSONALIZED VIDEOS DRIVE BETTER CUSTOMER ENGAGEMENT

Posted on: August 19, 2021 Last updated on: June 14, 2022 Written by: Olga Zakharenkava
Leverage the power of interactive, personalized video. Read about the benefits of inserting interactive personalized videos into statements & emails
Continue reading “INTERACTIVE, PERSONALIZED VIDEOS DRIVE BETTER CUSTOMER ENGAGEMENT”…

CUSTOMER-CENTRIC COMMUNICATIONS HELP REDUCE COSTS ASSOCIATED WITH CUSTOMER CARE CALLS

Posted on: August 18, 2021 Last updated on: June 2, 2022 Written by: Olga Zakharenkava
Read how customer centric communications can reduce costs associated with customer care calls, instead of generating more support calls & costs
Continue reading “CUSTOMER-CENTRIC COMMUNICATIONS HELP REDUCE COSTS ASSOCIATED WITH CUSTOMER CARE CALLS”…

THE STATE OF PAPERLESS ADOPTION FOR BILLS AND STATEMENTS IN NORTH AMERICA

Posted on: August 16, 2021 Last updated on: June 14, 2022 Written by: Olga Zakharenkava
Read more about the state of paperless adoption for bills, statements in North America as well as the tactics used to drive adoption & barriers
Continue reading “THE STATE OF PAPERLESS ADOPTION FOR BILLS AND STATEMENTS IN NORTH AMERICA”…

12 STEPS TO ELEVATE CUSTOMER EXPERIENCE MANAGEMENT (CXM) THROUGH COMMUNICATION

Posted on: July 8, 2021 Last updated on: June 3, 2022 Written by: Olga Zakharenkava
Audit, design, align & enhance your customer communications to improve Customer Experience Management (CXM). You can achieve this in 12 steps – read more
Continue reading “12 STEPS TO ELEVATE CUSTOMER EXPERIENCE MANAGEMENT (CXM) THROUGH COMMUNICATION”…

THINK ECOSYSTEM – THE CX LANDSCAPE AND HOW YOUR CCM TECHNOLOGY FITS IN

Posted on: June 17, 2021 Last updated on: June 6, 2022 Written by: Olga Zakharenkava
How CXM / CCM Technology fit into ecosystem thinking, and trends that are driving decisions in financial institutions
Continue reading “THINK ECOSYSTEM – THE CX LANDSCAPE AND HOW YOUR CCM TECHNOLOGY FITS IN”…

CUSTOMER EXPERIENCE IN BANKING – 4 WAYS BANKS CAN NARROW THE DISSATISFACTION GAP

Posted on: May 11, 2021 Last updated on: June 14, 2022 Written by: Olga Zakharenkava
4 Ways banks can narrow the dissatisfaction gap between what customers expect when it comes to customer experience in banking and what banks are actually providing.
Continue reading “CUSTOMER EXPERIENCE IN BANKING – 4 WAYS BANKS CAN NARROW THE DISSATISFACTION GAP”…

DIGITAL TRANSFORMATION IN BANKING: THE CUSTOMER EXPERIENCE EXPECTATION GAP

Posted on: May 11, 2021 Last updated on: June 7, 2022 Written by: Olga Zakharenkava
Read about the state of digital transformation in banking & how it impacts CX – based on a recent webinar Doxim co-hosted with The Financial Brand
Continue reading “DIGITAL TRANSFORMATION IN BANKING: THE CUSTOMER EXPERIENCE EXPECTATION GAP”…

DETERMINING THE ROI IN CUSTOMER COMMUNICATIONS MANAGEMENT

Posted on: April 20, 2021 Last updated on: June 14, 2022 Written by: Olga Zakharenkava
Infographic shows the potential cost savings, following the implementation of a comprehensive customer communications management platform, like Doxim CCM.
Continue reading “DETERMINING THE ROI IN CUSTOMER COMMUNICATIONS MANAGEMENT”…
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HOW TO MEET THE LENDING NEEDS OF SMALL TO MEDIUM-SIZED ENTERPRISES (SMEs)

Discover how your bank or credit union can expand its business lending portfolio. Read how to meet the lending needs of small to medium-sized enterprises
Continue reading “HOW TO MEET THE LENDING NEEDS OF SMALL TO MEDIUM-SIZED ENTERPRISES (SMEs)”…

CORE BANKING SYSTEM CHANGES: A CHALLENGE, AND AN OPPORTUNITY FOR GROWTH

Reviewing vendor relationships during core banking system changes can boost customer experience and reduce operational load. Read on for key considerations
Continue reading “CORE BANKING SYSTEM CHANGES: A CHALLENGE, AND AN OPPORTUNITY FOR GROWTH”…

Doxim Featured in Inaugural Team True North Lineup of Canadian Innovation Companies With the Highest Probability of Reaching $1B in Revenue

Company appears on Communitech’s new roster of the 1 per cent of highest-performing global private companies in Canada
Continue reading “Doxim Featured in Inaugural Team True North Lineup of Canadian Innovation Companies With the Highest Probability of Reaching $1B in Revenue”…

Doxim Partners With Research Firm PMG Intelligence to Bring Behavioral Segmentation and Predictive Analytics to Financial Institutions

Doxim partners with PMG Intelligence to provide predictive analytics and advanced segmentation capabilities to Financial Institutions
Continue reading “Doxim Partners With Research Firm PMG Intelligence to Bring Behavioral Segmentation and Predictive Analytics to Financial Institutions”…

HOW CAN TRADITIONAL FINANCIAL SERVICES PLAYERS COMPETE AGAINST FINTECHS?

Utilising technology platforms to centralise data & communications, traditional financial services organisations can offer high levels of customer experience
Continue reading “HOW CAN TRADITIONAL FINANCIAL SERVICES PLAYERS COMPETE AGAINST FINTECHS?”…

THE OMNICHANNEL ADVANTAGE: HOW TO SHIFT TO AN OMNICHANNEL BANKING MODEL

Does your bank or credit union offer a true omnichannel experience? Read on to discover how to shift to a true omnichannel banking model & the benefits thereof
Continue reading “THE OMNICHANNEL ADVANTAGE: HOW TO SHIFT TO AN OMNICHANNEL BANKING MODEL”…
Doxim > Articles by: Olga Zakharenkava

Doxim is the customer communications management and engagement technology leader serving financial and regulated markets, providing omnichannel document and payment solutions that transform experiences to strengthen engagement throughout the entire lifecycle. The Doxim Platform helps clients communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized communications and easy-to-use payment processes. The platform addresses key digitization, operational efficiency, and customer experience challenges through our suite of plug-and-play, integrated, SaaS software and technology solutions.

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