Author: Olga Zakharenkava

Text is a highly effective channel for urgent and time-sensitive engagement. Read why text is the ideal channel for urgent business communications

Read how a Customer Communications Management platform provides cost savings, operational stability, builds loyalty & drives revenue, even during a downturn

Discover 6 ways interactive video can build customer relationships, enhance customer engagement, boost retention, & increase overall marketing ROI

Boost customer loyalty with personalized, interactive video. Read how video can be leveraged to transform customer experience and convert casual buyers into loyal customers

Read how a customer experience management strategy and modern communications technology can drive meaningful change in your customer communications

Read how customer centric communications can reduce costs associated with customer care calls, instead of generating more support calls & costs

Audit, design, align & enhance your customer communications to improve Customer Experience Management (CXM). You can achieve this in 12 steps – read more

How CXM / CCM Technology fit into ecosystem thinking, and trends that are driving decisions in financial institutions