Read how a customer experience management strategy and modern communications technology can drive meaningful change in your customer communications
Author: Olga Zakharenkava
INTERACTIVE, PERSONALIZED VIDEOS DRIVE BETTER CUSTOMER ENGAGEMENT
Leverage the power of interactive, personalized video. Read about the benefits of inserting interactive personalized videos into statements & emails
CUSTOMER-CENTRIC COMMUNICATIONS HELP REDUCE COSTS ASSOCIATED WITH CUSTOMER CARE CALLS
Read how customer centric communications can reduce costs associated with customer care calls, instead of generating more support calls & costs
THE STATE OF PAPERLESS ADOPTION FOR BILLS AND STATEMENTS IN NORTH AMERICA
Read more about the state of paperless adoption for bills, statements in North America as well as the tactics used to drive adoption & barriers
12 STEPS TO ELEVATE CUSTOMER EXPERIENCE MANAGEMENT (CXM) THROUGH COMMUNICATION
Audit, design, align & enhance your customer communications to improve Customer Experience Management (CXM). You can achieve this in 12 steps – read more
THINK ECOSYSTEM – THE CX LANDSCAPE AND HOW YOUR CCM TECHNOLOGY FITS IN
How CXM / CCM Technology fit into ecosystem thinking, and trends that are driving decisions in financial institutions
CUSTOMER EXPERIENCE IN BANKING – 4 WAYS BANKS CAN NARROW THE DISSATISFACTION GAP
4 Ways banks can narrow the dissatisfaction gap between what customers expect when it comes to customer experience in banking and what banks are actually providing.
DIGITAL TRANSFORMATION IN BANKING: THE CUSTOMER EXPERIENCE EXPECTATION GAP
Read about the state of digital transformation in banking & how it impacts CX – based on a recent webinar Doxim co-hosted with The Financial Brand
DETERMINING THE ROI IN CUSTOMER COMMUNICATIONS MANAGEMENT
Infographic shows the potential cost savings, following the implementation of a comprehensive customer communications management platform, like Doxim CCM.
HOW TO CONQUER COMPLEXITY AND EMPOWER YOUR BUSINESS USERS WITH MODERN CUSTOMER COMMUNICATION MANAGEMENT (CCM)
Read how your organization can conquer complexity, empower business users & access the many benefits of modern customer communication management