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Josh is a solutions consultant by nature, focused on identifying customer communication solutions for financial institutions.
In his position as Vice President of Sales (USA), Josh leverages his experience to understand the needs, and propose solutions, for customer communications management in credit unions and community banks.
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A CCM platform can reduce communication costs for credit unions. Read how credit unions can reduce communication costs, while enhancing member engagement
In the shift to CXM, credit unions’ member communications need to be personalized. Read about 4 ways to personalize credit union member communications
Discover the next generation digital transformation trends that banks should track & respond to, to ensure an optimal customer experience in banking
Banks need to improve CX to remain relevant and competitive. Read about three ways a Customer Communications Management platform can enhance CX in banking
A CCM platform can reduce communication costs for banks. Read how banks can reduce communication costs, while preserving client engagement
Read why credit unions must become more member-centric today and how they can retain the in-branch high touch service when migrating members to digital
Read how data related challenges can be alleviated, so that digital communication success in credit unions is achievable
Read about the top five success criteria for digital adoption of transactional communicatin in financial services
5 BARRIERS TO ACHIEVING SEAMLESS, PERSONALIZED, CONSISTENT CUSTOMER COMMUNICATION IN BANKING ORGANIZATIONS
5 Barriers to achieving seamless, personalized, consistent customer communication in banking and how a comprehensive CCM solution can help overcome them