We are proud to introduce you to our new blogger, Scott Biel, Vice President Sales, Financial Services North America. Scott is a Customer Communications Management (CCM) expert in the financial services sector. He will be producing blog content for us, with a specific focus on CCM in wealth and insurance.
Scott says, “the biggest change over the next couple of years will be the pace at which companies embrace digital and move to integrate their Customer Communication Management & Customer Engagement Management (CEM) workflows and technology into their overall corporate client experience strategies.” Read on to learn more about Scott and how he believes CCM and CEM is going to change over the next couple years…
Connect with me:
What are you passionate about?
In my work life, I am passionate about the customer communications industry, which like the financial services industry, has seen tremendous change over the past 2 decades. The changing landscape and my natural curiosity about our customers’ business, continue to inspire me. I am enthusiastic about leveraging my knowledge to build long-lasting, mutually beneficial relationships that lead to enhanced customer experience real business results.
Family and friends are important to me and I spend most of my personal time enjoying life with my wife and two daughters who are in their early 20’s. I am fortunate that I grew up with a group of friends who remain close. I am also a tennis fanatic and play competitively year-round.
If you could travel anywhere – where would it be?
I am a beach lover and have travelled to many of the Caribbean islands. I have family roots in Barbados, which makes it a favourite. I am also a wine and food lover, and Italy is at the top of my travel wish list.
What do you appreciate most about working at Doxim?
The speed at which change continues to impact the industries we serve, is both an opportunity and a challenge. Companies know that they must embrace digital technologies, which is an opportunity for Doxim.
We have a great group of people supported by a client-driven and collaborative culture. I am fortunate to work with a team who, in my opinion, are the best sales executives in the industry. Add to this the fact that Doxim’s CCM & CEM solutions are uniquely positioned in the market, and we have a tremendous recipe for success.
Doxim continues to make significant investments in the business. This has enabled our team to offer customers and prospects the most comprehensive solutions available – supported by a production footprint across North America, a global software platform and the best people in the business.
How do you think CCM and CEM is going to change over the next couple years?
Most people and organizations understand that the world has shifted towards digital channels and that technological change is a permanent reality. High-speed change permeates every aspect of our daily lives and continues to set our expectations for how companies engage with us, as consumers.
The biggest change over the next couple of years will be the pace at which companies embrace digital and move to integrate their CCM & CEM workflows and technology into their overall corporate client experience strategies. Doxim is ideally and uniquely positioned to help financial services companies, namely, wealth, insurance, banking and credit unions, achieve these critical goals.
