Author: James Hall

The final rules & guidance for the FCA’s new Consumer Duty regulation have been published. Read how it may impact your financial services firm and how to prepare

In today’s challenging economic times, customer retention is key and it is still achievable. Read how customer communications can build loyalty and retention

Utilising technology platforms to centralise data & communications, traditional financial services organisations can offer high levels of customer experience

A focus on improving insurance customer relationships through personalisation is key. This can be achieved by leveraging personalised, interactive video technology to deliver engaging insurance documents and communications

Looking ahead to the remainder of 2022 and beyond, we have identified 5 emerging digital insurance trends. Customer experience in insurance comes to the fore

Personalisation drives the future of customer experience in insurance. Read how a customer communications platform can help improve customer experience in insurance

How to enhance customer experience management through communication. Read about 5 ways to enhance customer experience management through customer communication

Insurers can drive insurance customer experience initiatives with innovative customer communications. Read about 3 key considerations

Read which 5 factors to consider when selecting Customer Communication Management for the public sector to ensure the right CCM partner is chosen

Insurers need to become more customer centric. Read on to learn about 5 ways a CCM platform can help improve customer engagement in insurance