AI in CCM Learning Lab
UPCOMING WEBINAR | Oct 29: Doxim AI Innovation Showcase: Cast Your Vote | Register Now
Why AI in CCM?
Introducing Doxim’s AI in CCM Learning Lab, a strategic resource designed to address the challenges and opportunities of artificial intelligence (AI) integration and implementation in customer communications management (CCM).
As a global leader in CCM, Doxim is building the foundation for AI-driven customer communications. Here you’ll discover insights, frameworks, and strategic approaches developed by our CCM experts, each designed to help you navigate AI transformation with confidence.
This Learning Lab will showcase how Doxim is positioned to deliver pioneering AI-powered CCM for organizations in highly regulated industries like financial services, insurance, healthcare, and utilities. Click through to learn our vision for the next generation of CCM, where AI enhances every customer interaction while maintaining compliance and security.
AI in CCM - Transformative potential with practical impact
Resources
Healthcare AI: Enabling Financial Clarity through AI on the Explanation Of Benefits (EOB)
Healthcare providers: the race to release omnichannel patient assistants is on! Learn how AI impacts CCM in healthcare and helps solve the current financial crisis.
AI in Utilities CCM: Every Bill as a Conversation
Learn how utilities can leverage AI in customer communications management for transformed bills that significantly improve payment and customer experiences.
Doxim AI Innovation Showcase: Cast Your Vote
Join us for an exclusive showcase featuring live Doxim AI innovation across banking, wealth management, credit unions, utilities, municipalities, and healthcare.
AI in CCM: Maintaining Authenticity and Security
Discover how AI in customer communication helps regulated industries scale securely, stay compliant, and preserve authentic brand voice. Learn where to start.
AI in Customer Communications: Taking the Next Step Toward Better Engagement and Enhanced Experiences
AI in customer communications is transforming the industry. Explore the core building blocks for successful implementation in our article and on-demand webinar.
Your AI Roadmap for Customer Communications Management
In this whitepaper, sponsored by Doxim and written by Aspire CCS, you’ll discover research-based insights into the effective deployment of AI within your Customer Communications Management (CCM) ecosystem.
Your AI Roadmap for Customer Communications Management
Join us as Aspire CCS presents comprehensive insights on how to strategically integrate AI capabilities at any stage of your digital transformation journey.
Subscribe to The Doxim Experience
Get the latest trends and actionable, proven strategies for leveraging regulated customer communications to provide a modern customer experience and increase engagement. Delivered right to your inbox every quarter!
FAQ
How can organizations get started with AI in customer communications?
Organizations can get started with AI in CCM using these five steps:
- Conduct a security risk assessment
- Document your brand voice
- Identify low-risk pilot use cases
- Establish governance frameworks
- Begin with quality data, secured properly
What makes an AI-first CCM platform different?
What is AI in customer communications management (CCM)?
AI in customer communications management refers to the use of artificial intelligence technology to help enhance and automate customer communications or interactions with an organization.
What are the benefits of AI in CCM?
In general, there are five significant benefits of implementing AI in customer communications, including:
- Increased efficiency
- Hyper-personalization
- Predictive analytics
- Reduced operational costs
- Improved customer experience
How do CCM providers handle and protect data when using AI?
Customer communication management (CCM) providers take many steps to ensure user data is protected when implementing AI. Best practices include using data encryption at rest and in transit, implementing audit logging and compliance tracking, AI model security, and zero-trust architecture.
How will AI change customer communications for financial institutions, utilities, and healthcare today and beyond?
AI will enhance communications by making every touchpoint highly personalized for a tailored customer experience. AI will also improve customer experience through authentic, secure interactions, providing more empathetic and predictive support across all channels.