Anywhere, Anytime Payments
Omnichannel Payments Across all Channels. The Ultimate User Experience.
Your customers want to move seamlessly between payment methods.
Our omnichannel solutions deliver.
Enhance your customer relationship with Doxim Payments. Customers can pay via:
Self-Service Customer Portal.
- Set up scheduled, recurring payments
- One transaction, pay multiple accounts
- View current and historical documents
- Manage notification preferences
CSR Entry.
Manage payment activity on behalf of your customers. It’s payments, simplified!
- Link Accounts
- Options to cancel, edit, void, or refund payments
- Gain insight into user activity, audit, reconciliation, and settlement reports
IVR.
Flexibility without hassle.
Our cloud-based, fully hosted and maintained IVR solution is a self-service option that allows customers to:
- Pull critical bill information via phone
- Streamline the collections process
- Improve experience
- Reduce the burden on your CSRs
Kiosk.
A 24/7 secure, reliable self-service payment option. An easy interface with convenient payment options.
- Cash
- Credit
- Debit
- ACH
Pay By Text.
A quick, 2-step payment channel:
- Customers receive bill notifications by text.
- They reply ‘PAY’ and complete the payment with a securely stored payment method.
Payment Notifications.
Manage notification alerts based on customer preferences from our easy-to-use notification center.
Notifications include:
- Billing Notifications
- Reminder Emails
- Payment Alerts
Via email, and without logging into an account, customers can:
- View Bills
- Go Paperless
QuickPay.
Collect payments with one click!
Customers:
- Set up a secure PIN
- Store a secure payment method
- Pay directly via their eBill notification
At Doxim, we understand the value of strong customer relationships.
To deliver on best-in-class customer experience, we offer consistent, accurate, and timely payment details across all channels.
- Total Payment Experience
- Hyper-Personalized Customer Communications
- Omnichannel Delivery
Omnichannel Guest Payments
No Registration? No Problem.
Reduce customer frustration with a fast, easy-to-use payment option.
Give guest payers access to critical bill information with the click of a button. Our solution is:
- Utility Branded
- Mobile Responsive
- Accessible
Paying with credit, debit, or a bank account has never been faster.
Omnichannel Guest Payments
No Registration? No Problem.
Reduce customer frustration with a fast, easy-to-use payment option.
Give guest payers access to critical bill information with the click of a button. Our solution is:
- Utility Branded
- Mobile Responsive
- Accessible
Paying with credit, debit, or a bank account has never been faster.
FAQ
Do customers need an account to make a payment?
With Doxim’s Omnichannel Guest Payments solution, it’s possible for customers to access bill information and pay via credit, debit, or ACH. No registration required!
What payment methods are accepted?
Doxim Payments can include credit, debit, and ACH.
Is it still possible to receive paper bills?
With Doxim Payments, customers have the flexibility to choose their statement preferences, whether they want paper, digital, or both.
Can customers set up automatic, recurring payments?
Yes, customers can set up automatic, recurring payments using their bank account, credit card, or debit card. They can contact their bank to coordinate payments.
Can customers make SMS payments?
Yes, customers can make SMS payments in real-time using available payment methods like credit card.
Is it safe for customers to store their personal details?
Doxim adheres to strict safety measures to ensure the protection of personal data. Doxim maintains bank-level security and compliance with PCI DSS, NACHA, and SOC 2.
What is the user experience (UX) like with Doxim Payments?
Doxim Payments provides an intuitive user experience with a secure interface that makes it easy for customers to manage their accounts.