Doxim eStatements

The Easiest Way to Provide Online Statement Access For Your Customers

The Statement Challenge

To provide better customer service and convenience, and reduce costs associated with printing and mailing statements, many organizations are considering eStatements (Online Electronic Statements) to provide customers with a convenient way to check their account status on-line.

The Solution – Doxim eStatements

Doxim eStatements are designed for organizations that want to convert their existing print statements into an electronic format for staff to access on line and customers to access through their web banking portal.

Save with eDelivery

The expense associated with printing, mailing and storing monthly statements represents a major cost for most organizations. Doxim eStatements help organizations to reduce these costs by providing eDelivery capabilities that encourage customer opt-out from printed statements. Find out more about how to promote eStatement adoption.

It Only Takes 20%

If an organization can achieve customer opt-in for eDelivery only on just 20% of the statements it produces each month, an e-Statements initiative pays for itself. As more customers opt in to eStatements only, these savings increase further. Doxim’s clients enjoy average opt-in rates of 36%, with some achieving greater than 95%.

Doxim Drives Industry Best Practices

The Graph to the right shows the actual eDelivery adoption rates achieved by customers that have deployed Doxim eStatements.

The chart on the left shows the cost to print and distribute statements will continue to increase, as Canada Post and USPS increase their postage rates to keep in line with inflation.

Increased Staff Productivity Too

Paper-based processes are inherently inefficient and documents are easily lost or misplaced, meaning employees, on average, will spend 25 hours per month looking for or reproducing documents. By deploying eStatements staff productivity can be increased dramatically.

With Doxim eStatements, you are able to:

Improve customer convenience and access to statements by:

• Delivering electronic statements in a format familiar to the customer
• Allowing customers to securely view, download and print their own statements
• Providing a more convenient method to check current and past account statements
• Providing access to statements as far back as seven years

Improve performance and use fewer resources by:

• Making it easy for staff to locate and retrieve account statements
• Ensuring employees can respond to customer inquiries by consulting an exact image of the statement without having to sort through print records
• Handling customer service calls in one step, without having to follow up after the appropriate record has been located

Reduce costs associated with:

• Print and mail
• Transportation
• Storage
• Resourcing

Find Out More about Doxim eStatements

Read the Doxim eStatements Brochure

Read 10 Reasons Why eStatements Make Sense

Find out the Secrets Behind eStatement Success

Complete the eStatement Cost Benefit Analysis

See how Doxim clients Save with eDelivery

View our eStatements video