The Evolution of Print to Digital: 5 Key Stages to Modernize Your Utility Bills and Transform Customer Engagement

Playbook

The cost of print and mail is skyrocketing. And today’s customers want to engage with their bills and make payments on their own terms. So, the success of your utility relies on your ability to adapt to your customer’s digital needs while controlling costs.

Read this playbook to discover the evolution of print to digital! Explore the 5 key stages that offer increasingly more access, interactivity, and personalization from today’s digital devices to help your organization transform engagement and meet customer expectations anytime, anywhere.

Key Takeaways:

Why digital communications reduce the cost of print and mail while improving customer experience.
How the shift from print to digital will affect and improve your organization’s longevity.
The expected impact on CX when progressing from print, PDF, HTML, and Interactive Experience Management (IXM) formats.

About Doxim:

Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities and healthcare. We provide omnichannel communications and payment solutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions. Learn more at www.doxim.com.