Omnichannel Delivery

Great experience for all customers, no matter what communication channel they prefer

Many Channels, One Reliable Partner

Doxim developed our customer communications management solutions suite with the future in mind, so that you can execute a balanced digital and physical communication strategy today and tomorrow. We can deliver documents via your customer’s channel of choice, whether print or digital, and fully support your digital transformation.

Interested in Doxim’s Omnichannel Delivery Solutions? Tell Me More

Doxim Omnichannel Delivery Capabilities

Print Delivery

With decades of print production and delivery experience, Doxim offers it all – high-quality color printing, fast turnaround, pre-sorting, return mail management, and more. Learn more about Doxim Digital & Print Composition

Email

Doxim offers complete design, delivery, and tracking of email communications, including secure email notifications and marketing campaigns.

Mobile Presentment

Enhance the customer experience by offering to receive and view communications and documents in HTML5 on their tablet or mobile phone.

Online Portals

Doxim portals allow you to enable 24/7 consumer access to documents, as well as create a common secure location for your staff to access the same files.

PDF Presentment

PDF presentment is still a standard means of document presentation on the web. Doxim composes, stores, and delivers PDF documents to your clients via online banking portals, secure email and more.

Online Banking

Doxim customer communications management technology allows your customers to view statements and other documents right within their online banking portal.

Learn Why Customers Trust Doxim

By using Doxim e-Brochures, UMassFive reduced its printing budget by 26% in just one year! Our staff has fully adopted Doxim e-Brochures because the system is easy to use and they can customize individual messages to our members, helping to build stronger relationships. We're seen e-Brochure average open rates of 49%, with a 23% click-through rate – much higher than conventional email.

With Doxim, we never have to jump through hoops! We’ve done our due diligence and looked at other providers, but we always come back to Doxim. Most importantly, we experience no issues - member communications are sent without fail, every time. Doxim team members even find innovative ways to help us resolve issues with other vendors.

Doxim allows us to think outside the box! They’ve allowed us to come up with ways to reduce internal workload, become more green, and cut costs. And they are almost an “invisible vendor” in the sense that Doxim just handles things without needing too much oversight. In that sense, its a seamless relationship – everything is automated and the work is out of our credit union’s hands, and into those of a trusted vendor.

The ability to track our statements is a feature I love. I am able to communicate up-to-date statement information to staff, who in turn communicate it to members. We did not have this feature with our previous statement vendor and not knowing when statements were processed or mailed was frustrating. Plus, statements are arriving earlier than ever before, and Prospera members have noticed the difference. We've received compliments on the new statement layout, and how easy it is to read.

Costs of printing were reduced by over 70% and postage costs were reduced by 80% within 6 months. Following a "go green" campaign, we now have an eStatement adoption rate of 94%. Plus, our staff don’t have to leave their desks anymore, there aren’t piles of checks everywhere, and they can access information immediately. It makes the working environment much more efficient!

Member response has been very positive! Electronic access to e-Statements and checks allow members to securely view, download, and print their own statements from the comfort of their home. Our partnership with Doxim has been a long standing one and they are the first we turned to to investigate and implement. Their direction and commitment to our needs continue to make them the partner of choice.

Doxim saves time with SLAs, which get statements out 3-4 business days earlier! We also experience an immediate cost savings of 15%. Doxim committed to meet targets, and succeeded consistently. As an executive sponsor, I was very satisfied. In all areas Doxim met or exceeded expectations. We had positive client feedback, with immediate uptake of e-presentment over print options.

Doxim has helped us move from paper statements to an eStatement environment, to give us flexibility to update our branding, and present statements in a format that member can access constantly. The Doxim team are a pleasure to work with! They are adaptable, and they are always willing to jump in and help us figure out how to make something happen.

Ready to start a conversation?

Book a meeting and we’ll show you how Doxim can help deliver your customer communications via all channels, securely and reliably.