Read about the new patient experience in healthcare and the value of analytics for monitoring the patient journey

To achieve successful paperless adoption in the utilities sector, a focus on accommodating customer personal preferences is key. Read more

Research by Keypoint Intelligence reveals the barriers to success & tactics for driving paperless adoption in financial services. Read more

Read about the value of hyper-personalization in financial services and the findings of recent research by Keypoint Intelligence

Due to the shift in customer communication channel preferences, financial institutions need to adopt an omnichannel approach. Read about strategies for success

Customers’ communication preferences are constantly shifting, so organizations must ensure their customer communication strategies are aligned accordingly. Read more