Learn the critical importance for businesses to adapt to evolving customer communication preferences in the digital age.
Senior Consulting Editor for Keypoint Intelligence’s Production Advisory Services with a focus on Business Development Strategies, Customer Communications, and Wide Format.
Her responsibilities include the promotion and distribution of content, handling data analysis for forecasts and research reports, and managing the editing and distribution cycles for many types of deliverables.
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Read about the new patient experience in healthcare and the value of analytics for monitoring the patient journey
To achieve successful paperless adoption in the utilities sector, a focus on accommodating customer personal preferences is key. Read more
Research by Keypoint Intelligence reveals the barriers to success & tactics for driving paperless adoption in financial services. Read more
Read about the value of hyper-personalization in financial services and the findings of recent research by Keypoint Intelligence
Due to the shift in customer communication channel preferences, financial institutions need to adopt an omnichannel approach. Read about strategies for success
A Future Customer Communications Strategy Is About Customer Communication Preferences, Innovations and Trends – Not the ‘New Normal’!
Customers’ communication preferences are constantly shifting, so organizations must ensure their customer communication strategies are aligned accordingly. Read more