The Beneficial Impact of Doxim’s Customer Engagement Management Solution on Business

by | Apr 20, 2021

Potential Cost Savings And Efficiencies Achievable, Following The Implementation Of Doxim’s Customer Engagement Management Platform

Doxim, in conjunction with Hobson & Company, developed a model to calculate the potential cost savings and ROI achievable when implementing a comprehensive customer engagement management platform from Doxim.

Hobson & Company interviewed several Doxim clients to understand the beneficial impact of Doxim’s solution on their business. They used the results to produce an illustrative example of the potential costs savings and efficiencies to be achieved after implementing Doxim CEM.

The example is based on a sample organization that has migrated from less sophisticated solutions for account opening and loan origination, to a Doxim solution.

Doxim CEM platform delivers strong cost savings and a quick return on investment

Indicating effort and financial expenditure prior to the Doxim CEM solution, followed by the cost reduction and ROI achievable post-implementation.

Key input metrics for Company A, prior to implementing a Doxim CEM solution:

  • Annual revenue of $10 million. 
  • Average of 100 new accounts opened each month, at 30 minutes each.
  • Average of 50 new loans sold per month, taking 8 hours each to process and review.
  • Achieved average added revenue of $2,000 per new loan. 
  • Achieved averaged added revenue of $200 per new account. 
  • Spends an average of $250,000 on sales and marketing promotion per year.
  • Spends 80 hours per month tracking campaigns/sales performance.  

Customer Inputing data
Customer accessing digital solution

Return on Investment results (indicative) following the implementation of Doxim’s CEM solution:

Implementing a comprehensive customer engagement management solution from Doxim can achieve a return of 113% over 5 years and a positive cash flow within 7.3 months.

  • Estimated annual benefits $129,000 from increased efficiencies alone.
  • Estimated annual savings of $239,000 when including reduced costs and improved CX.
  • Investment in Doxim’s CEM platform can generate positive cash flows in 7.3 months.
  • 5-Year net present value (NPV) was strong at $425,500.
  • An ROI of 113% over 5 years

If your account opening and loan application process is manual or cumbersome, you can achieve a fast ROI and many other benefits from a customer engagement management platform from Doxim.

Contact a Doxim CCM expert for a customized ROI calculation.  

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Sean Kennelly
Sean Kennelly, Former Vice President, Product Management, CEM
With close to 15 years of industry experience, Sean Kennelly brings a wealth of technical know-how to Doxim. During his career, he has led both Operation and Managed/Professional Services teams, and been involved in Project and Product Management; he has also held multiple sales leadership roles. For the last decade, Sean has been heavily involved in the support, implementation, design, and planning of Doxim's products and services. This experience, as well as his engagement with North-American regulated industries entities; informs his vision around customer experience, communications and payments.

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