CS Week 2024

Fort Worth Convention Center
Fort Worth, TX| April 30 – May 2, 2024

Doxim Sessions

April 30 – 10:20am-11:05am

Deep Dive Session: Billing & Payments

Doxim Panelist: Gum Fa Ng

Summary: This sponsor panel session will discuss best practices and learnings in growing e-bill, e-pay and AutoPay adoption. Panelists will share industry trends, what they see in other industries that could inform utilities, success stories and information about marketplace products and services without the sales pitch. Panelists will also discuss new approaches, promotions and incentives implemented at utilities. Attendees will contribute their utilities’ self-service and automated approaches, concepts such as thresholds, and adoption rates and regulatory viewpoints on auto-enroll in e-bill.

May 1, 3:15pm-4:15pm

Solution Workshop
Omnichannel Mastery: Maximize Customer Engagement from Onboarding to Servicing Communications

Presenter: Gum Fa Ng

Summary: Retail and technology giants have set a high bar for customer engagement. And the resulting shift in customer expectations means customers now expect the same level of frequent, personalized and seamless engagement from their utility. While print has traditionally been the go-to for utility billing communications, digital channels open the door to better and more impactful engagement. Join this session to learn: best practices for incorporating print & digital communications for maximum engagement; ways to reach customers in the right moment, in the right channel, with the right content; and driving down your costs to communicate as a result.

Chat with our team of CCM experts

Mitch Anderson

Mitch Anderson

Regional Vice President

Gum Fa Ng, Senior Vice President of Product and Solutions Consulting

Gum Fa Ng

SVP Product and Solution Consulting

Gum Fa Ng, Senior Vice President of Product and Solutions Consulting

Justin Paredez

Account Executive

Michele Barry

Michele Hess

Account Executive

Josh Ciccia, Account Executive

Josh Ciccia

Account Executive

Leah Parisotto Headshot

Leah Parisotto

Business Development Representative

Ron Stott, Director DR / Business Continuity Solutions

Ron Stott

Director DR / Business Continuity Solutions

Maria Peifer, Marketing Programs

Maria Peifer

Marketing Programs

Explore Our Resources

Doxim CCM Download the Digital Communications

Doxim CCM for Utilities

Regulated communications from an expert service provider.

Read the Blog: Taking a Generational Approach to Credit Union Communications

Doxim Payment for Utilities

A purpose-built solution for utilities.

Download the Doxim CCM Platform Overview Brochure

4 Benefits of a Single Billing and Payment Platform

Unify billing, payments, and CCM to elevate your utility customer experience.

Insurers Without A Customer Communication Plan Are At Significant Risk

The Ultimate Guide to Transforming the Utility Customer Experience

Understand customer preferences, overcome operational challenges, and make use of technology to meet customer expectations.

Seamlessly Moving Customers From Paper To Digital Experiences

The Guide to Successful Bill Design

Everything you need to know about using bill design to improve the customer experience.

Doxim CCM for Credit Unions

Five Proven Strategies to Improve the Utility Customer Experience While Cutting Costs 

Improve your utility customer experience and protect your bottom line.

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