The Ultimate Guide To Transforming The Utility Customer Experience

Playbook

The Ultimate Guide To Transforming The Utility Customer Experience

The landscape of customer expectations for utilities is changing fast! Today, as more and more interactions go online, maintaining positive customer relationships means a shift in thinking.

Strong customer relationships are more important than ever, but achieving these relationships is less straightforward today. How can utilities transform the customer experience to build the loyalty they need? Read this playbook to truly understand your customers’ changing preferences and expectations, and how to overcome operational challenges and make smart use of technology to meet them.

Key Take-aways:

■ How to improve the billing experience across all channels

■ Four key characteristics of an upgraded payment process

■ Ways to meet customer preferences for self-service options

■ How to support your staff to drive better CX outcomes

About Doxim:

Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities and healthcare. We provide omnichannel communications and payment solutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions. Learn more at www.doxim.com.