Communication is vital for building strong patient relationships. Read about 5 ways to build better patient engagement using multichannel communications
Jason Pothen
Jason Pothen
Jason has 22+ years of experience serving a diverse array of industries, across a wide range of print and digital communication technologies. Prior to joining Doxim in July 2020, he was a Senior Client Services Manager at Taylor Communications. In his current position as Regional Vice President, Utilities, Jason is focused on developing long-term client relationships to facilitate account growth and expedient conflict resolution, He retains a key interest in communication management in other regulated industries, such as the Healthcare sector.
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How to Achieve the Best Customer Engagement in Healthcare
To achieve great customer engagement in healthcare, healthcare providers need to provide a multi-channel customer communication experience.
Why Customer Communications Management Is Important in Utilities
Read why customer communications management is important in utilities and how to build trust and commitment through effective customer communication management
Why Utilities Must Simplify Utility Bill Payment
Customers now expect businesses to offer convenient ways to interact with them. So, it’s critical that utilities simplify utility bill payment
5 Ways Digital Communication Can Improve Your Utility Customer Relationships
Discover five ways utilities can leverage digital communications to build strong utility customer relationships
Leverage the Utility Bill to Improve Utility Customer Communication & Customer Engagement
Discover 5 Ways the utility bill can be used to enhance utility customer communication, which ultimately improves engagement, customer experience & loyalty
How a Digital Patient Experience Can Increase Timely Collections
A great digital patient experience can increase timely collections. Jason Pothen explains the value of patient-centric billing & gives a few practical ways to approach it #DigitalPatient Experience #HealthcarePayments
Customer Communications Management in Utilities ‘Reconnects’ Utilities with Customers.
Utilities need to have a better relationship with their customers. A look at the critical role of Customer Communications Management in Utilities
Protect Your Utility from the Reputational Damage of Bad Utility Bills
The reputational damage of bad utility bills is irreversible. Read how utilities can stop bad bills before they go out