2023 marks fifteenth year of Doxim’s participation at this premier utility customer experience-focused event
Detroit, MI – April 26, 2023
Doxim, the leading customer communications management (CCM) and engagement technology provider serving highly regulated markets, today announced its program for CS Week 2023, which includes a workshop, a deep dive presentation, and booth-based demos. CS Week will occur May 2-4, 2023, at the Charlotte Convention Center in Charlotte, NC.
CS Week is the premier annual educational and customer service conference serving 2,000 electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle.
“CS Week has always been a fantastic opportunity to connect with electric, gas and water utility leaders including many of our 280 utility company clients. In fact, Doxim’s deep commitment to the utilities industry has included attendance at CS Week for 15 consecutive years,” said Jason Pothen, SVP Sales at Doxim.
“This year Doxim is a Gold Sponsor at CS Week, and we will be showcasing some exciting new ways to turn a utility bill from a static document into the most effective channel for engaging customers and keeping them informed. We anticipate lots of enthusiasm from utilities seeking the competitive advantage that comes with improved customer engagement.”
Doxim VP and Utilities Vertical Lead expert, Erin Romo, will be sharing her 15+ years of industry experience at the following events:
May 2, 2023
8:00 a.m.-2:30 p.m. – Billing & Payment Deep Dive sponsorship and 20 min presentation on innovative practices for bill design, interactive engagement, and digital delivery.
Location: Room 220 A
May 3, 2023
3:15 p.m.-4:15 p.m. – Sponsor Solution Workshop, “Maximize Engagement with Your Most Important Stakeholder – Your Customers!”
Location: Room E216C
Throughout the conference, Doxim experts will be hosting consultations and demos, and sharing proven strategies on how to reduce communication costs and enhance the payment process through digitization.
Utility leaders seeking new ways to leverage regulated communications to generate revenue and drive retention are invited to meet with the Doxim team at Booth 811.
Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities, and healthcare. We provide omnichannel communications and payment solutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions. Learn more at www.doxim.com.