Collaboration brings together healthcare administration expertise and omnichannel communications capabilities to help health plans deliver engaging customer communications at scale
ATLANTA (September 9, 2026) — NASCO, a leading provider of healthcare technology solutions, today announced a strategic partnership with Doxim®, a leader in customer communications management (CCM) and engagement technology for highly regulated markets. The collaboration brings together NASCO’s deep health plan administration expertise with Doxim’s omnichannel communications capabilities to help health plans modernize operations and deliver more seamless, personalized experiences for all healthcare stakeholders.
Health plans manage an increasingly complex set of interactions across the member journey, from enrollment and benefits information to claims-related communications and Explanation of Benefits (EOBs). At the same time, all stakeholders increasingly expect information to be timely, easy to understand and available through the channels they prefer.
Through the partnership, NASCO and Doxim will help health plans integrate and modernize healthcare communications and enterprise content management, bridging the gap between core health plan administration and the communications members ultimately receive. Doxim’s customer communications management capabilities complement NASCO’s portfolio of healthcare technology solutions. With a single platform that supports the complete customer communications lifecycle, from creation to analytics, it enables secure, compliant delivery of critical communications across print and digital channels.
“Health plans are under tremendous pressure to streamline operations and reduce costs while simultaneously improving the customer experience. This is harder than ever given the rapidly changing regulatory environment,” said Alex Sharp, Chief Commercial Officer at NASCO. “Our partnership with Doxim extends our ability to help plans address both. By connecting the administrative capabilities at the core of the health plan with modern, omnichannel communications, we can help our clients deliver more connected, personalized, and engaging experiences.”
NASCO sits at the operational core of some of the nation’s most complex health plans, supporting essential administrative functions including claims processing, membership and benefits, billing, alternative payment models, and member and provider servicing. Its portfolio is designed to help health plans modernize operations, reduce complexity and improve experiences while allowing solutions to work together or alongside existing technology environments.
Doxim provides smart, integrated customer communications management technology and technology-enabled managed services supporting highly regulated industries, including healthcare. Its healthcare capabilities span print and mail, digital communications and omnichannel delivery for documents including EOBs, Evidence of Coverage, benefits summaries, enrollment materials and member ID cards. Built for flexibility, Doxim’s technology helps health plans adapt as member expectations and communication preferences evolve.
“Health plan communications represent some of the most important, and often most complex, interactions a member has with a health plan,” said Scott Biel, Chief Revenue Officer at Doxim. “By partnering with NASCO, we have an opportunity to combine our platform, a complete system of record with a single view of communications, and omnichannel expertise with NASCO’s deep understanding of health plan administration, helping plans deliver critical information securely, clearly, and efficiently in the channels their customers prefer.”
The collaboration reflects both companies’ focus on helping health plans modernize without requiring wholesale replacement of existing technology. Together, NASCO and Doxim will provide health plans with flexible capabilities designed to improve operational efficiency, support digital transformation and create more consistent and better member, provider, and sponsor experiences.
About NASCO
NASCO empowers health plans to innovate, grow, and deliver better experiences through a comprehensive suite of healthcare technology solutions and services. For 40 years, NASCO has served some of the nation’s leading health plans in simplifying complex administrative operations across claims processing, alternative payment model settlement, membership and billing, and customer engagement. NASCO combines deep industry expertise, proven technology, and a flexible approach to help organizations improve efficiency, accelerate transformation, and respond to a rapidly evolving healthcare landscape. NASCO is a wholly owned subsidiary of Blue Cross Blue Shield of Michigan. To learn more, visit NASCO.com.
About Doxim
Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities, and healthcare. Doxim provides omnichannel communications and payment solutions that maximize customer engagement and revenue while reducing costs. Its software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated SaaS software and technology solutions. Learn more at Doxim.com.
Media Inquiries
NASCO
Emily Passmore
Mower
[email protected]
585-557-1035
Doxim
Crystal Bourque
Manager, Content & Marketing Communications
[email protected]
416-989-4713
