Transforming Your Customer Experience
Customer experience has become a top of mind imperative for Financial Services CEOs. But it’s a challenge to address, as client interactions become increasingly fragmented across multiple online and offline channels.
Too often, untargeted client communications, disjointed service experiences, and seemingly minor errors erode the client relationship and leave your clients looking for alternatives. As a leading provider of customer engagement solutions for the financial services marketplace, Doxim can help you deliver a consistently excellent, personalized customer experience that keeps them engaged.
The Doxim Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the client lifecycle and improve cross-sell and up-sell activities that drive increased wallet share. The SaaS-enabled platform addresses key digitization challenges in your organization, from client onboarding automation, through improved, personalized communications to anytime, anywhere content access, tailored to your clients’ channel preferences. Digitization eliminates the costs of traditional paper-based, manual processes and enables you to cost-effectively provide an omni-channel experience that delights your customers and improves their long-term loyalty.
Start Where You Like and Build From There
The Doxim Customer Engagement Platform allows you to start by solving a pressing customer engagement related business need and then expand from there, leveraging the modular design that allows individual components to be adopted in any order, and remain seamlessly integrated.
Doxim’s focus on transforming the customer experience helps you personalize your client communications across all of your channels, increasing customer confidence, satisfaction and loyalty. The end result is decreased client attrition and increased wallet share, because satisfied customers use twice as many products as unsatisfied customers.