ACCESSIBILITY: WHAT IS ACCESSIBILITY IN CUSTOMER COMMUNICATIONS MANAGEMENT? AND WHY IS IT CRITICAL THAT ORGANIZATIONS COMPLY?

Read more about accessibility in customer communications management, and what companies in the US, Canada & the UK should do to ensure compliance

PODCAST: MEETING CLIENT COMMUNICATION EXPECTATIONS

Linkedin logo facebook logo Twitter logo youtube logo UNTANGLING FINTECH: MEETING CLIENT COMMUNICATION EXPECTATIONS How to manage financial communications in a way that will meet, and exceed, client expectations The investment advisor is usually the initial and primary client contact and thus, first source of communication. However, during…

The Evolution of CCM: The New Customer Experience Imperative

As consumer expectations around instant access to timely, relevant information continue to rise, the customer communications industry is evolving to meet them. For this reason, customer communication management (CCM) has evolved rapidly in the last few years, to a new,…

Customer Communication Management: Meeting Today’s Challenges & Planning for the Future

For many financial institutions, customer communications can become an afterthought. If account statements and e-statements, email notifications, and other routine communications are sent to customers in an accurate and timely manner, then leadership is satisfied and may just not give customer communications much more consideration.