It’s time to take a fresh new approach to improve digital engagement in financial services Your website receives more visits than all your branches combined, so shouldn’t it function like an optimized digital branch? If you can’t emulate that almost immediate personal...
Just when you thought you’ve heard all there is to hear about customer communications, new terms emerge. What exactly is omnichannel? How can it grow into opti-channel? How do they both relate to digital transformation, and how can having it all clear in your mind...
Healthcare providers like you pride themselves on serving the needs of their communities. But, have you truly considered the needs of your entire community? This eBook is intended as a primer for healthcare providers, entities, institutions and organizations who want...
You’re not alone….organizations like yours are seeking stability in uncertain economic times. To thrive during a downturn, costs must be reduced, and revenue must be protected and grown wherever possible…
Read about 3 critical banking customer communication trends and how they relate to your bank’s essential communications technology and processes
The prestigious digital-first market analysis tool ranks Doxim as a leading CCM service provider in the Communications Experience Platform (CXP) and CCM-CXM Communications Outsourcing segments of the Aspire CCM-CXM Leaderboard
Shift to Digital Documents"The new eStatement offering has been very well received by our membership. So far, we've achieved a 28% overall reduction in costs as a result of the program and we're not even at 25% adoption yet."-- Encompass Credit UnionModernize your...
Consumer expectations of instant access to relevant information have made customer experience (CX) an increasingly important metric in business-to-consumer (B2C) communications. This has resulted in a shift in enterprise priorities from reducing costs and risk to...
The operational and business benefits of a comprehensive Customer Communications Management platform are immediate and demonstrable. Modern organizations are striving to create better customer experiences, but this can be a challenge. Hobson & Company, a research...