Doxim chatted to a customer experience expert in the utility industry about how customer communication in utilities changed during the pandemic.
An Agile Approach to Customer Communication in Utilities During Times of Crisis
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A collection of blog posts and articles written by our team of customer communications and engagement experts at Doxim, providing you with direct access to the latest trends and proven strategies that increase engagement, helping you make the most of your customer communications.
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Improving Paperless Adoption
Improving paperless adoption is key to any digital transformation strategy. Boost paperless adoption by offering additional channels such as text & email
Why You May Need a Digital Communication Maturity Framework
Organizations need to improve consistency of communication. Read how a digital communication maturity framework can help
Communication Is Key in Digital Innovation for Utilities
Utilities Delivered On Digital Innovation, But Communication Essential To Realize Benefits
Customer Data Is Vital to CX in Financial Services
Why having a single view of communication, as well as easy access to customer data is vital to CX in financial services
What Is the Future of Digital Banking?
Read about the digital trends shaping the future of digital banking – cloud & AI as well as enhanced, seamless omnichannel customer experiences
Doxim Acquires Pinnacle Data Systems, One of America’s Largest Privately Held Customer Communications and Payment Providers
Acquisition will further power Doxim’s CCM Platform strategy with enhanced enterprise production capacity Doxim® (doximrevamp.wpengine.com), the leading customer communications management (CCM) and engagement technology provider serving regulated markets including...
Doxim Acquires Striata, a Leading Digital-First CCM Platform
New technology further enhances Doxim’s ability to power digital customer communications in regulated industries DETROIT, MI - SEPTEMBER 15, 2020 Doxim(R), a leader in Customer Communications Management (CCM) software and services, today announced it has acquired...
Increasing Healthcare Quality with Accessible Documents
Is your healthcare organization accessible to the estimated 26% of the population living with some kind of disability? Chances are good that your physical premises have a host of accommodations in place for these individuals. But if you haven’t taken a thorough look...