Here are all my blog posts. Enjoy the read!
Read how to avoid digital fraud while providing an exceptional customer experience (CX) during origination and the benefits of integrated and automated identity verification during onboarding
A centralized communications strategy is key. Read how financial institutions can boost customer experience with centralized communications
Business customers now expect a frictionless account opening & lending process that can take place from the comfort of their office. Read how to transform business account & loan origination
The pandemic has reshaped the payment landscape. Read about the current payment landscape, as well as trends shaping payment in utilities
Read about the evolution of EBPP in utilities and what utilities should expect from today’s billing and payments solutions
Get insights from industry experts Sean Kennelly and Kate Lindstrom into how bill delivery and payment in utilities can be improved
Self–serve is essential, but credit union members still require human interaction. Read how credit unions can provide a great member experience
Artificial Intelligence can enhance customer experience in digital onboarding by enabling the required checks and verifications in real time – read more
Read how to achieve security and compliance during digital onboarding, while providing clients with a simple, frictionless digital account opening experience
Showing the potential cost savings & efficiencies achievable, following the implementation of Doxim’s customer engagement management platform
Sean Kennelly
Vice President, Product Management for Payments and CEM
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