Digital transformation for customer communications



Meet expert blogger, Kate Lindstrom VP of Information Services at Level One, a Doxim Company. Kate helps improve customer experience in utilities


Kate-Lindstrom (1)

Introducing Kate Lindstrom, Vice President Information Services at Level One, a Doxim Company

We are proud to introduce you to our new, expert blogger, Kate Lindstrom, Vice President of Information Services at Level One, a Doxim Company. Kate thrives on having the ability to influence and improve customer experience in utilities.

Read on to find out more about Kate, what has been the greatest influence on her career and what she believes the biggest challenge is for utility companies operating in today's world.

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What has been the greatest influence on your career?

I have been fortunate to work in technology my entire professional career.  My greatest influence has always been the people, specifically those people who welcome change and always rise to a challenge.  I had a manager early in my career who was happiest when presented with a tech problem that seemed unsolvable. His enthusiasm was at its peak when there seemed to be little information or few options for success.

His positive attitude was contagious and I have adopted this approach in my career. Now, being involved in Utility information services, I have the ability to influence and improve customer experience in utilities - this is the kind of challenge I relish.

If you could travel anywhere - where would it be?

For this question, I took a quick poll for inspiration.  The answer: The Moon!  Who wouldn’t want to go to the moon?

What do you see as the biggest challenge for utility companies operating in today's world?

Using existing technology in creative ways to solve problems and improve the quality of life for people. An example is Grillo, a company that developed a low-cost IoT sensor that provides early warning alerts for seismic activity, developed in response to the Haiti 2010 earthquake.

Another example is how the utility services industry responded to restrictions on face-to-face interactions. Unable to conduct on-site energy audits, some utilities offered virtual home energy audits during the lockdown!

Outside of work, what are you passionate about?

Family.  My family is very close but unfortunately, we do not live near each other – on average our homes are over 1,500 miles apart!  Keeping in touch is important.

What technology do you think will have the biggest impact on the next generation?

Rather than a particular technology, I believe the users of technology will have the most impact on the future thereof. I look forward to enjoying the many ways our “digital natives” will creatively implement technology in the area of social engagement.

During the COVID-19 pandemic, our family had many multi-generational Zoom calls.  The younger children would have the special effects enabled before the oldest generation could even locate their microphones.

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Kate Lindstrom

VP Information Services, Utilities at Level One, a Doxim company

Kate has a strong technical background in software solutions assessment, implementation, training, support, application and product development, as well as delivery. This is due to her extensive experience working at a number of software companies, such as Lotus Development, IBM and most recently Level One.