Doxim has been recognized as leading CCM service provider on the Aspire CCM-CXM Service Provider Leaderboard, and ranked as the dominant player for several industries
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CUSTOMER COMMUNICATIONS MANAGEMENT FOR UTILITIES
Re-imagining Billing & Payments for Metered Services
Over 180 Utilities Put Their Trust In Us
We Know Your Data
Utility billing data can be complicated, but with Doxim CCM for utilities, it doesn't have to be. Avoid the unnecessary expense of customizing data. We can leverage and transform any data, in any format from any platform.
We understand that your data drives all aspects of customer engagement and have over 20 years of experience working with utility CIS systems including Oracle CC&B, Banner, Cayenta, and Systems & Software (among others).
Let Us Handle the Complexity of Document Generation While Minimizing Your Operational Costs
Leave the complexity of document generation to us. Our entire business is designed around creating personalized, omnichannel communications at scale - and delivering them through the customer's preferred channel, on time, every time.
Our employees understand the unique nuances between municipal, investor-owned and cooperative utilities. We'll tailor communications based on your unique needs while implementing solutions that reduce your printing and mailing costs.
Citizens Energy Group selected Doxim as it's vendor to do the required systems and data integration to generate timely bills.
As a result of this partnership, CEG sent bills out earlier, improved customer satisfaction, integrated it's monthly newsletter, and added targeted messages for individual customers.
We appreciated Doxim's knowledge, flexibility and responsiveness. Through the process we felt that we had found a true partner.
- Customer Billing Services Manager, CEG
Self-Service Portal Offers Speed and Agility to all Business Users
We know speed and agility are important to your business. That's why our self-service portal gives your business users instant control where they need it most. Through our cloud-based interface, they can schedule, monitor, and make changes related to billing as well as get real-time job tracking and reporting.
And, with operations, marketing, accounting, and customer service teams leveraging a single source of truth, your company can finally break through organizational silos and offer a cohesive and consistent customer experience.
Accelerate Digital Transformation
Your customers are increasingly accustomed to the digital first experience provided by the likes of Amazon, Netflix and Google. Is your utility keeping up with these new customer expectations?
Doxim's strategic consulting and advisory team can guide your digital transformation efforts. Leverage our expertise to assess your needs, develop strategies, chart your course, and improve each step of the digital CX.