Bigger, Better, Smarter CRM
Watch | The Strategic Importance of CRM to drive customer engagement
Make time for goal-based conversation by reducing the number of steps taken to open an account by 70%. Go from ordinary to exceptional in as little as 8-12 weeks.
Brochure | Doxim CRM Brochure - An Integrated Suite
Doxim CRM+ is an integrated CRM Suite that includes the Doxim Business Analytics and Campaign Management solutions. Gather essential insights during every routine interaction from account opening, to service-related interactions in branch or over the phone.
Read | Case Study Conexus Offers Seamless Member Experience
Conexus, Saskatchewan’s largest credit union, recognized that implementing a CRM solution across all branches and locations was essential to offering a consistently excellent member experience. Learn how Conexus experienced some great early benefits.
Form Customer Relationships that Last a Lifetime
Increased revenue starts with satisfied customers. Doxim’s financial services CRM software provides all staff with a complete view of customer information in a central source. Enable customer retention and success by putting actionable customer data right at staff members’ fingertips.
Customer service representatives can instantly access a record of every interaction a customer has had with staff members across all channels. This eliminates the need for customers to explain issues multiple times, and enables CSRs to resolve issues faster.
Why a CRM Built for Financial Services Matters
Drawing on our more than 20 years of industry experience, Doxim’s CRM software is built specifically to cater to the needs of banks and credit unions. The financial services industry is complex, but managing your customer relationships doesn’t have to be. Doxim CRM improves staff productivity, drives sales and marketing success, and helps increase customer loyalty.
Engage Customers Wherever They Are
Engage with a new generation of customers by promoting the right products through the right channels. Doxim’s CRM for financial services allows targeting customers wherever they are: at the ATM, through your mobile app, or on your website. It also features an easy-to-use mobile app to empower staff with all required profile and portfolio information during off-site meetings.
With an omnichannel approach to customer service, sales, and marketing, you can grow profits while improving customer experience.
Identify Valuable Cross-Selling Opportunities
Stop losing out on revenue because cross-selling opportunities are being missed. With Doxim’s CRM, you can capture information about customer needs, identify the next best action for each customer, and match customer segments to personalized and automated marketing campaigns.
Simplify the process of uncovering cross-sell opportunities, make more targeted sales pitches, and send highly personalized marketing communications using data-driven CRM platform insights.
Enhance Productivity and Minimize Costs
Enhance productivity and reduce waste by allowing staff members to focus their efforts on only the most important tasks:
- Sales & Marketing - reduce the time spent targeting low-quality leads and instead focus on the customers who are most likely to respond.
- Customer Service - spend less time resolving issues with centralized access to important interaction data—no more bouncing back and forth between legacy systems.
CRM for Financial Services – First West
WE successfully rolled out CRM to over 1,000 users and eliminated 11 reductant systems which had been used provide CRM functionality.
Doxim CRM Features
360⁰ Customer View
Provide a full customer snapshot at a glance, including financial data, current product holdings, and last service engagements
Campaign & Pipeline Management
Analyze and fine-tune sales pipeline and campaign performance, increasing conversion rates and revenue.
Build and trigger 1:1 multi-step, multi-channel campaigns for a more customer-centric approach to marketing.
View and document all customer engagements, across all touch points, so sales and service conversations can be picked up right where they left off.
Get a CRM with preconfigured customer engagement types that will drive productivity instantly, without the extra effort and cost to customize a generic CRM.
Get a complete understanding of the customer’s financial situation as part of the larger picture of a financial “household” or economic micro-community.
One Central Source for Data
Get a more complete and actionable view of your business by aggregating together your disparate and incomplete legacy data sources into one centralized data warehouse.
Understand and manage staff sales performance. Reward top performers, and coach those who aren’t selling effectively.