Digital transformation for customer communications

Creative Design and CX

WHY USER EXPERIENCE (UX) IS KEY TO YOUR OMNICHANNEL COMMUNICATION STRATEGY

Need Insight Into How Creative Design Impacts Your CX

Ensure a Seamless CX Through Creative Design that Promotes Engagement

How your communications are designed has a significant impact on your customer experience (CX). Doxim experts are here to consult on creative design that both promotes engagement and delivers a great user experience.

It’s clear that UX design is both an art and a science.

Good creative design manages to find that delicate balance between corporate identity and best practice that is crucial to brand consistency. But above all, digital design must work hand in hand with content and relevance to achieve the desired outcomes of each communication.

Let Doxim help you design communications that get results. We take a consultative approach and guide our clients from goal setting to design to implementation.

  • Establish design or redesign goals
  • Facilitate focus group and present design samples
  • Create accessible versions for customers with disabilities
  • Offer consultations throughout the design process
  • Coordinate weekly conference calls
  • Develop and test new design formats
  • Introduce new data elements and visualization

Our team of Doxim experts will work with you to customize layouts appropriate for every format and channel, whether it is PDF, HTML or other.

Communication design for a modern CX

Doxim partners with our clients to guide the design or redesign process for any type of customer communication.

Document Design

A statement or bill design impacts your customer’s ability to understand information and, in many case, to pay their bill. As the most frequent form of communication with your customers, statements and bills should promote a consistent company image, communicate concise information, and maximize each communication touchpoint. Read more

Email Design

Good design manages to find that delicate balance between corporate identity and email best practice that is crucial to brand consistency. Above all, email design must work hand in hand with content and relevancy to achieve the desired outcomes of the communication. Read more

Interactive Experiences

The objective of landing pages and campaign pages is to promote conversion and improve lead generation. Design cues such as the layout, length and color choice as well as best practice in page design, must work together to provide an interactive experience that drives engagement. 

Get out eBook on The Definitive Guide to Statement Redesign