How to Build a Framework for Omnichannel Customer Communications

REQUEST A DEMO OF DOXIM CCM

About the Webinar:

Past Event Date: Nov. 9, 2020
Hosted by American Banker

It’s not easy to satisfy the demands of modern consumers who have high expectations and many choices. Your financial institution is expected to deliver communications to customers via their preferred channel, from print to digital, while supporting industry-specific regulatory requirements.

In an era where digital transformation is rapidly accelerating, leaders at financial institutions are prioritizing plans for customer experience. Like many institutions, your organization is considering or is already building out a strategy for omnichannel customer communications.

Join our panel of experts as we discuss how to lead these change imperatives at your own organization. What you will learn:

Why having a plan for digital transformation matters and how to begin this initiative
How to create a framework tailored to your organization’s individual needs
How to leverage customer communications management tools to deliver omnichannel personalized communications, which include business-critical documents.

Meet the Presenters:

Mia Papanicolaou

VP, Customer Engagement
Striata, a Doxim Company

Elizabeth Stephen

VP, General Manager
Striata, a Doxim company

Doug Graham

CIO
Commonwealth CU

About Doxim:

Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities and healthcare. We provide omnichannel communications and payment solutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions. Learn more at www.doxim.com.