How to Build a Framework for Omnichannel Customer Communications

About the Webinar:

Past Event Date: Nov. 9, 2020
Hosted by American Banker

It’s not easy to satisfy the demands of modern consumers who have high expectations and many choices. Your financial institution is expected to deliver communications to customers via their preferred channel, from print to digital, while supporting industry-specific regulatory requirements.

In an era where digital transformation is rapidly accelerating, leaders at financial institutions are prioritizing plans for customer experience. Like many institutions, your organization is considering or is already building out a strategy for omnichannel customer communications.

But where do you begin?

Join our panel of experts as we discuss how to lead these change imperatives at your own organization. What you will learn:

  • Why having a plan for digital transformation matters and how to begin this initiative
  • How to create a framework tailored to your organization’s individual needs
  • How to leverage customer communications management tools to deliver omnichannel personalized communications, which include business-critical documents.

Meet the Presenters:

Mia Papanicolaou, VP General Manager

Mia Papanicolaou

VP, Customer Engagement
Striata, a Doxim Company

Elizabeth Stephen, VP of Customer Engagement, Americas
Doug Graham

Elizabeth Stephen

VP, General Manager
Striata, a Doxim company

Doug Graham

Commonwealth CU

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