Millions of customer documents are generated and distributed by corporations every day. Each containing personal, private information (e.g. financial or health). Are companies doing everything in their power to ensure the security and confidentiality of this information, right from the source all the way to the customer’s personal device?

With the increasing sophistication of phishing and malware, and the massive uptick in digital engagement due to COVID-19, crime syndicates are cashing in on unsuspecting victims. With an estimated 14.9 billion mobile phones and 4.4 billion email users worldwide, the opportunities for fraud and scams are endless.

This presentation explains why securing a customer’s personal documents throughout the document lifecycle is critical. One could say that the organization’s responsibility ends once a customer document leaves its network. But, thanks to social media and the spread of misinformation, there is still the risk of reputational damage even if personal information is breached on the customer’s personal device. Not to mention the dire consequences for the customer when unauthorized access leads to identity theft and financial loss.

Encryption, authentication and education are all powerful tools in protecting customer documents throughout the digital lifecycle.

Presented by: Michael Wright

Track: Compliance | Room 4