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Why Utilities Should Be Leveraging Technology To Stay Connected to Customers

For many customers, the main point of contact with a utility company is their monthly or quarterly billing statement. To get the most from this touchpoint, they want the bill to contain every bit of information and assistance they could possibly need. Not just general messaging that could easily apply to every other customer in the city—they want information that meets their specific needs. 

This whitepaper explores what customers expect from interactions with your utility, and how to meet these needs through effective customer communications. 

Key Takeaways

  • How customer expectations are changing, in today’s digital-first world
  • Five ways to leverage your communications to improve customer experience
  •  How the right technology can support personalized, timely, omnichannel customer communications 

About Doxim:

Doxim is the customer communications management and engagement technology leader serving highly regulatedmarkets, including financial services, utilities and healthcare. We provide omnichannel communications and paymentsolutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabledmanaged services address key digitization, operational efficiency, and customer experience challenges through a suite ofplug-and-play, integrated, SaaS software and technology solutions. Learn more at

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