When a customer’s main point of contact with a utility company is their monthly or quarterly billing statement, they want to know that it contains every bit of information and assistance they could possibly need. Not just general messaging that could easily apply to every other customer in the city—they want information that meets their specific needs.
To provide this experience, you need an experienced customer communications partner, with a proven track record of success in the utility industry and a focus on your customers’ experiences.
The ability to focus on your company’s needs—to ask what challenges you and your customers face, to listen carefully to your answers and to discover solutions that work for you, not for us—is just part of what we like to call “The Doxim Difference.”
Key takeaways:
- The advantages of working with a single data management and billing vendor
- How Doxim can support your utility’s entire omnichannel communication and payments process
- What customers have to say about Doxim