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Insurers Without A Customer Communication Plan Are At Significant Risk

The expectations of insurance customers are evolving. Today’s customers expect relevant and contextual information instantly on hand via any channel they choose, and they will not be shy about leaving your insurance company if this need is not met. 

Even though many insurers are dealing with legacy technology and silos across the organization, they need to continue to find ways to move away from manual and inefficient processes. 

With this whitepaper learn how to create a customer communication plan that streamlines customer communications, improves engagement, and reduces the risk of customer churn. 

Key Takeaways

  •  How structural issues unique to insurance companies can lead to disjointed customer experiences
  •  Why building stronger customer relationships requires an omnichannel customer communication strategy
  •  How the right Customer Communications Management solution can improve customer lifetime value and provide a competitive advantage 

About Doxim:

Doxim is the customer communications management and engagement technology leader serving highly regulatedmarkets, including financial services, utilities and healthcare. We provide omnichannel communications and paymentsolutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabledmanaged services address key digitization, operational efficiency, and customer experience challenges through a suite ofplug-and-play, integrated, SaaS software and technology solutions. Learn more at www.doxim.com.

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