Playbook

Five proven strategies to improve credit union member experience while cutting costs

In uncertain financial times, you are seeking ways to control your operational costs. But you recognize that to grow, your credit union must maintain a focus on superior member experience and engagement.

To balance these imperatives, you need a technology-enabled member communication strategy that sets your credit union up for success, with the future-oriented, flexible, and secure infrastructure you need to meet changing member expectations. Read this playbook and uncover 5 proven strategies to leverage technology to enhance your member experience – without breaking the bank.

Key Take-aways:

■ The importance of mapping member journeys, and how to get started

■ How to increase digital adoption rates for statements and bills

■ The cross-organizational value of a single view of the member

■ How personalization can drive ROI across channels

About Doxim:

Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities and healthcare. We provide omnichannel communications and payment solutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabled managed services address key digitization, operational efficiency, and customer experience challenges through a suite of plug-and-play, integrated, SaaS software and technology solutions. Learn more at www.doxim.com.