Insurance Digital Transformation: Building Omnichannel Customer Experience Journeys
About the Event:
Join us for an invite-only virtual executive roundtable on December 8th from 1PM – 1:45PM ET to learn strategies, insights, and best practices on how to create a world-class omnichannel insurance customer experience journey that delivers business results.
Speakers and attendees include a mix of innovative insurance executives and experts in customer experience (CX), marketing, innovation, digital and technology focused roles from leading North American insurance organizations.
- Challenges building omnichannel customer journeys and how to overcome them
- Seamlessly moving customers from paper to digital experiences
- Balancing customer communication between regulatory requirements and marketing promotions
Meet the Presenters:Jenn Oyler – Customer Experience Leader from Principal Financial and State Farm
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Riaz Abdul – Chief Operations Officer and Digital Transformation Lead at AIG
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Jennifer Daniele – Director Customer Experience at Prudential Financial
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Moderated by Michael Hennessy – Chief Revenue Officer at Doxim
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