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How-Communication-Drives-Digital-Banking-Transformation-and-Maximizes-Customer-Lifetime-Value webinar


How Communication Drives Digital Banking Transformation and Maximizes Customer Lifetime Value

The pre-pandemic customer is not the same customer that your financial institution is serving now. Their expectations in terms of service and engagement have changed significantly over the past year. We have also seen the acceleration of existing digital communication trends, which are now proving to be more permanent.

Watch this webinar with Jim Marous from The Financial Brand, Mia Papanicolaou and Elizabeth Stephen from Doxim to learn why banks and credit unions need to make digital banking transformation their number one priority and how digital customer communications form a key part of this transformation.

Key Takeaways:

  • Understanding key drivers of increased and expanded customer needs and expectations
  • Implementing micro-changes in your communications can make a meaningful impact on the banking customer experience
  • Creating “sticky” experiences can increase customer loyalty & wallet share
  • A comprehensive digital customer communication solution addresses the needs of banking customers and also creates a personalized experience at every touchpoint

About Doxim:

Doxim is the customer communications management and engagement technology leader serving highly regulatedmarkets, including financial services, utilities and healthcare. We provide omnichannel communications and paymentsolutions that maximize customer engagement and revenue, while reducing costs. Our software and technology-enabledmanaged services address key digitization, operational efficiency, and customer experience challenges through a suite ofplug-and-play, integrated, SaaS software and technology solutions. Learn more at

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