How to Communicate With Customers in a Digital Branchless Reality

About the Webinar:

Is your bank or credit union struggling to provide exceptional customer experience in a time when you may never see or hear your customers?

2020 has radically reshaped customer behaviors and expectations. Banks and credit unions are scrambling to implement new strategies to increase customer loyalty and encourage repeat customers as more customers bank from home. Eager to know what works, and what doesn’t? Join Jim Marous and Doxim’s Olga Zakharenkava for a research-based primer on strategies that will move the needle for your organization.

What you will learn:

  • Analysis of rapidly shifting trends in customer behavior and expectations
  • Insight and tips on providing exceptional CX without face-to-face interaction
  • A digital banking “reality check” on your digital readiness and the broader competitive landscape
  • Tools, strategies and technologies to prioritize to make branchless banking a reality, fast

Meet the Presenters:

Jim Marous

Jim Marous

Digital Banking Report

Olga Zakharenkava, Vice President, Product Management, CCM at Doxim

Olga Zakharenkava

Vice President, Product Management, CCM

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