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The Digital Transformation: Key Considerations for an Effective Communication Strategy

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Today’s new digital reality has accelerated a shift in communication strategy—the focus has moved on from reducing costs and risk in favor of improving the customer experience with superior interaction.

Businesses are compelled to ramp up their digital communication strategies in response to consumers’ increasing demands.

Join experts, Sean Kennelly Vice President, Product Management - Payments and CEM, Doxim, German Sacristan, Director of Print on Demand Services, Keypoint Intelligence for a discussion around the key considerations that organizations must take into account when planning or expanding their digital communication transformation strategies

Key Takeaways:

  • Paperless Adoption: Tactics and challenges, as well as strategies for achieving paperless adoption targets
  • Communication Channels: Single channels vs. omnichannel​ and why omnichannel communications have become a necessity
  • Transactional Communication Outsourcing​: how outsourcing can help today’s businesses manage the complexities and reap the rewards of a modern communication strategy

Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities and healthcare. We provide omnichannel document and payment solutions that transform experiences and strengthen engagement throughout the entire lifecycle.

The Doxim Platform helps clients communicate reliably and effectively, improves cross-sell and upsell opportunities, and drives increased loyalty and wallet share through personalized communications and easy-to-use payment processes. The platform addresses key digitization, operational efficiency, and customer experience challenges through our suite of plug-and-play, integrated, SaaS software and technology solutions. Learn more at

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