Support

Doxim’s Support Team

Our support team has the technical expertise and experience you need to get the most out of your investment in Doxim’s products and services. We are here to help with the use and configuration of our products, identify and resolve any issues you may be having, and record enhancement requests for consideration in future releases.

How to Submit a Support Ticket

Please complete the support Web Form or send an email to support@doxim.com, and one of our Customer Support Analysts will get back to you to assist. Please ensure your email contains the following information:

  • Your name and company name
  • Your email address and direct dial phone number
  • The Doxim product in question
  • Full details of the issue:
    • What is the issue
    • When does it happen
    • How many users are affected
    • Is it affecting your end-users
    • How to reproduce it (if known)
    • Relevant screenshots (if applicable)

Our system will automatically send you an email acknowledging your enquiry, with the Support Case Reference ID in the subject line. Please include this Reference ID in in the subject line of all subsequent email communications related to this support case.

You can also contact our Support Team directly by phone:

Toronto
 

1-866-475-9876

Detroit
(formerly IDS.com)

1-844-437-3627

Washington, D.C.
(formerly DigitalMailer)

1-866-994-4900

Standard Support Coverage

Our Support Team is available during our standard support hours:
Monday to Friday, 8:00am – 5:00pm your Local Time, excluding public holidays.